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About the Role

Broadcom’s Mainframe Software Division (MSD) is seeking an experienced Community Manager to monitor and enhance online community programs, driving user adoption, engagement, and retention. This role acts as a collaboration hub between product, education, support, and documentation teams and customers.

Responsibilities

Manage day-to-day operations of online product, education, and private validation communities.
Configure forum settings, assign user permissions, and troubleshoot access issues.
Monitor community discussions and moderation queue daily.
Oversee the community-based ideation platform for user-submitted functionality requests.
Coordinate gated, private validation spaces for pre-release software with Product Management.
Collaborate with the Mainframe Education team to host and promote training opportunities.
Act as the liaison between customers, Product Management, Engineering, Support, and Marketing.
Analyze community metrics and health indicators.
Build a customer recognition program.
Assist with other in-person events as required.
Moderate and spark discussion within public community forums.
Spearhead division's ideation programs to collect and categorize user feedback.
Securely manage gated, private validation communities.
Partner with the training team to elevate education communities by promoting training paths, technical exchanges, and digital badges.

Requirements

Bachelors and 5+ years of related experience or Masters degree and 3+ years of related experience.
Four or more years of experience in an online community engagement role.
Advanced skills in time management, facilitation, and organization.
Experience in managing stakeholders.
Knowledge of change management principles.
Ability to work in a physical office environment at one of our listed locations.
Excellent communication mastery.
Experience navigating enterprise-level engagement hubs like Higher Logic.
Foundational comfort with complex B2B software ecosystems or the enterprise IT landscape.
Data-driven approach to tracking growth and sentiment metrics.
Professional tact to manage private customer data and NDA-bound validation cycles.

Skills

Program management
Project management
Critical thinking
Strategic alignment
Prioritization
Clear communication
Balancing multiple projects
Problem-solving
Community management
Data analytics

Location

In-office attendance required

Work Type

Onsite

Experience Level

5+ years of related experience
3+ years of related experience
Four or more years of experience in an online community engagement role

Education Level

Bachelors degree
Masters degree

Salary/Compensations

USD 73,100.00 To USD 117,000.00

Benefits

Discretionary annual bonus
Competitive new hire equity grant
Annual equity awards
Medical plans
Dental plans
Vision plans
401(K) participation including company matching
Employee Stock Purchase Program (ESPP)
Employee Assistance Program (EAP)
Company paid holidays
Paid sick leave
Vacation time
Paid Family Leave
Other leaves of absence

About the Company

Broadcom’s Mainframe Software Division (MSD) focuses on providing software solutions for mainframe systems.

Equal Opportunity

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.