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About the Role
We are seeking a Fashion Advisor, Watches & Fine Jewelry to provide superior client service, increase client conversion and retention, drive business revenue, and inspire brand loyalty. This role is integral to the end-to-end client experience and will report to the Boutique’s leadership.
Responsibilities
- Lead the development of new customers, converting walk-in traffic to clients and brand ambassadors by creating energy, excitement and desire around the product and brand.
- Optimize the client experience through providing clients with prompt, professional, warm, and courteous service.
- Build genuine relationships with clients through thoughtful and consistent outreach.
- Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations.
- Take in repairs and maintain consistent follow up with clients regarding repairs and alterations.
Requirements
- Ability to thrive in a team environment and work collaboratively.
- Understanding of, and passion for client experience.
- Excellent communication skills.
- Passion for the House of CHANEL, its history, product offerings, and commitment to social and cultural initiatives.
- Curiosity and desire to learn and grow professionally within the world of CHANEL.
- Ability to lift 15 lbs.
- A flexible schedule with the ability to work late nights, weekends, and some holidays.
- Requires in-store presence to develop and coach teams, ensure boutique image and operational standards are upheld, and deliver elevated client service to drive business results.
- Full-time in-store and in-person presence required to support client sales and client service deliver elevated client service to drive business results.
- Requires in-store presence to facilitate the opening and closing of the boutique; the receiving of inventory; shipping of product to support sales to ensure optimal client service.
Skills
- Foreign language skills are preferred but not required.
Location
- In-store
Work Type
- Full-time
Experience Level
- Minimum 3 years of related experience
- Watches and Jewelry knowledge preferred
Education Level
- High School Degree minimum
Salary/Compensations
- $27.30 through $33.00
Benefits
- Dedicated paid time off for wellbeing (2-week August Office Closure and Wellbeing Days in Retail)
- Wellbeing fund
- Parental leave
- Fertility support
- MilkStork
- Care.com Membership
- Generous paid time off policies to include vacation, holiday, sick and volunteer days
- 401K
- Pension
- Other incentives
- Medical, dental, vision
- MDLIVE (virtual care)
- One Medical
- Flexible Spending Accounts (Health Care & Dependent Care)
- Health Savings Account
- Employee Assistance Program
- Life insurance
- Accidental Death & Dismemberment
- Short Term Disability
- Long Term Disability
- Health Advocate
- International Business Travel Accident & Medical
- Commuter Transit & Parking
- Time off annually to volunteer through CHANEL Community
- CHANEL matches employee donations to select charitable organizations.
About the Company
- At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
- CHANEL is a private company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work.
- We offer a unique work environment where individuals are encouraged to better understand the brand, the business, and motivations, so that together we can unlock the possibilities of growth.
- At CHANEL, we are intentional in promoting Diversity & Inclusion.
- We foster respect, empathy, and dignity for all.
- We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.
- CHANEL Community empowers our employees to channel their passions, talents, and sense of purpose to contribute to and learn from our communities.
- CHANEL Mission 1.5° is our climate action plan. It is focused on transforming the business in line with the ambitions of the Paris Agreement on climate change to limit the average global mean temperature increase to 1.5 degrees Celsius above preindustrial levels.
- Employees are encouraged to contribute to our US Sustainability efforts at the corporate level and within the divisions, through organized taskforces and initiatives.
- We are committed to extending our legacy of cultural engagement.
- Global support includes the CHANEL Culture Fund, which supports a select group of leading art culture institutions across the globe, and the CHANEL Next Prize for the next generation of creative talent.
- US support currently includes Annual sponsorship of the MoMA film program, Tribeca Film Festival programs and Through Her Lens, Support of the Academy Gold Fellowship for Women and Sponsorship of the BAAND Together Dance Festival at Lincoln Center.
- Since 2011, Fondation CHANEL’s mission is for women and girls to be free to shape their own destiny.
- Through multi-year partnerships with financial and technical support, Fondation CHANEL is committed to improving the safety and autonomy of women and adolescent girls around the world, impacting over a million women and girls in its first 10 years.
- We have dedicated in-house teams focused on supporting the onboarding of employees, developing leadership skills via custom programs like Imagine CHANEL People, Heart of Leadership and group and individual coaching, and blended online and live classes offered on our Bloom platform and by skilled trainers, such as Shape Your Career, to develop career building skills.
Equal Opportunity
- At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress.
- We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams.
- We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
- At CHANEL, we are intentional in promoting Diversity & Inclusion.
- We foster respect, empathy, and dignity for all.
- We believe strongly that the diversity of our people across the full spectrum of human differences is essential to our organisation and the connections we have with each other and our clients.
- We offer Employee Resource Groups in the US that are voluntary, open to all, employee-led groups formed around a shared identity or lived experience, whose aim is to foster a diverse, inclusive, and equitable community aligned with the values and missions of the communities they support.