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About the Role

The Senior Director, Data & AI leads SHI's AI + Infrastructure organization within the Microsoft Services Practice. This leader builds and delivers connected Microsoft solutions across Azure, Microsoft Fabric, Microsoft Foundry, agents, data platforms, and the security and governance capabilities required to operate them responsibly. The role involves running the organization as a business, owning service maturity, solution development, headcount planning, utilization, delivery quality, capacity, pipeline support, and client outcomes. This position is central to SHI's Microsoft Services growth plan, aiming to build stronger solutions, improve execution, develop talent, and create repeatable growth paths.

Responsibilities

Set and execute a unified direction for AI + Infrastructure, connecting Agentic Solutions, Cloud Platform, Data & Intelligence, and AI Security & Governance through one operating model.
Translate Microsoft's Fabric IQ, Foundry IQ, Azure, and agent investments into a clear SHI services roadmap, capability plan, and investment agenda.
Establish clear ownership, decision rights, handoffs, delivery standards, and quality expectations across the organization.
Build modular, repeatable offerings that combine cloud, data, AI, and governance capabilities around defined customer outcomes.
Use portfolio, pipeline, delivery, and capacity data to prioritize investments, manage tradeoffs, and improve practice health.
Lead, coach, and develop the leaders responsible for Agentic Solutions, Cloud Platform, Data & Intelligence, and AI Security & Governance.
Set measurable expectations for customer experience, delivery quality, utilization, capability development, financial performance, and team health.
Build leadership depth through regular one-on-ones, development planning, succession planning, and clear career paths.
Own workforce planning across the organization, including hiring, onboarding, retention, skills development, and capacity alignment to backlog and pipeline.
Create a culture of shared accountability in which teams solve for the full customer outcome rather than optimize isolated technology workstreams.
Maintain a platform-aware perspective across Agent 365, Copilot Studio, Microsoft Foundry, Model Context Protocol, Azure, landing zones, platform engineering, FinOps, Microsoft Fabric, OneLake, data engineering, data visualization, and data readiness.
Embed Entra Agent ID, Microsoft Purview, Defender for Cloud and AI, Security Copilot, Microsoft Sentinel, and Defender XDR into AI and platform solutions.
Sponsor reusable reference architectures, delivery frameworks, statements of work, work breakdown structures, templates, and accelerators.
Create a practical path from assessment and platform readiness through implementation, adoption, optimization, and transition to managed services.
Provide executive oversight for complex, multi-workstream engagements that span cloud, data, AI, agents, security, and governance.
Hold leaders accountable for scope quality, staffing readiness, delivery methodology, risk management, timelines, budgets, and customer communication.
Review project health, utilization, realization, margin, capacity, and quality signals and act early when performance moves off plan.
Protect customer trust by ensuring teams make supportable commitments, apply appropriate governance, and transition solutions into sustainable operations.
Serve as an executive sponsor and trusted advisor for strategic clients, connecting platform decisions to measurable business outcomes.
Grow AI + Infrastructure services revenue by improving solution relevance, supporting strategic pursuits, expanding enterprise client relationships, and developing repeatable offers.
Partner with Solution Architecture, Sales, Project Management, Digital Workplace, and Managed Services to shape opportunities and deliver connected customer outcomes.
Manage utilization, capacity, backlog, pipeline health, and delivery performance to improve profitability and support sustainable growth.
Build strong relationships with Microsoft field, engineering, and partner teams to align priorities, improve co-sell execution, and strengthen SHI's market credibility.
Capture customer evidence, references, and measurable outcomes that support retention, expansion, and market recognition.
Serve as an executive advisor to enterprise clients, connecting business priorities to Microsoft cloud, data, AI, agent, security, and governance strategies.
Communicate practice priorities, portfolio health, performance, risks, and investment needs to senior leadership.
Run a consistent operating cadence across leaders that covers pipeline, staffing, project health, financial performance, capability development, and customer outcomes.
Turn operating data into decisions and actions rather than reporting activity without accountability.
Escalate delivery, capacity, security, compliance, and customer risks early, with clear options and recommended actions.

Requirements

Ability to work independently while collaborating effectively with executives, managers, technical leaders, sales teams, and customer stakeholders.
Ability to travel to support client engagements, Microsoft alignment, leadership meetings, and internal enablement, up to 25%.
Commitment to continuous learning as Microsoft cloud, data, AI, agent, and security platforms evolve.
Strong ethical standards with disciplined attention to privacy, governance, compliance, security, and responsible AI.

Skills

Microsoft Azure
Microsoft Fabric
Microsoft Foundry
Copilot Studio
Agents
Data platforms
Identity services
Security services
Governance services
Agent 365
Model Context Protocol
Landing zones
Platform engineering
FinOps
OneLake
Data engineering
Data visualization
Data readiness
Entra Agent ID
Microsoft Purview
Defender for Cloud and AI
Security Copilot
Microsoft Sentinel
Defender XDR
Strategic Thinking
Leadership
Communication
Collaboration
Problem-Solving
Customer-Centric Mindset
Results Orientation
Adaptability
Strategic Implementation
Continuous Improvement

Location

Remote
New York City
Charlotte
Chicago
Atlanta
Austin
Denver
Los Angeles
San Francisco
Seattle

Work Type

Remote
Full-time

Experience Level

Senior Director
10 or more years of progressive leadership experience in technology services, consulting, cloud, data, AI, or related Microsoft practices.
5 or more years leading managers, directors, senior technical leaders, or multi-discipline delivery organizations with accountability for people, delivery, and business performance.

Education Level

Bachelor's degree in a technical, business, or related field, or equivalent practical experience.

Salary/Compensations

$225,000 - $325,000

Benefits

Medical
Vision
Dental
401K
Flexible spending

About the Company

Since 1989, SHI International Corp. has helped organizations change the world through technology.
SHI is a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach.
SHI employs 7,000 people.
SHI is the largest minority- and woman-owned enterprise in the U.S.

Equal Opportunity

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status