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About the Role

The SSOC-Investigative Specialist works in a 24/7 Security Surveillance Operations Center, proactively monitoring surveillance cameras, alarms, and access controls to respond to unusual activity. This role involves investigating and protecting the company's security and integrity with discretion and confidentiality, ensuring the safety of employees and guests.

Responsibilities

Proactively monitor surveillance cameras to identify and assess unusual activity that poses a risk to the business, people, or property.
Report and investigate matters affecting the integrity of Thoroughbred and Standardbred racing at all Woodbine Entertainment Group (WEG) facilities.
Respond to and report unusual activity, which may include further monitoring, dispatching a response team, escalating to management, or contacting authorities.
Document and conduct impartial investigations into offenses and criminal activity on WEG Property.
Ensure immediate response to alarms from motion or access control entry issues.
Thoroughly investigate reported incidents, prepare accurate investigative reports, and provide reliable video evidence.
Attend court and hearings to give evidence or observe and report on related matters.
Initiate investigations into WEG employee matters for disciplinary action and suspected internal security breaches, partnering with the PX department.
Receive and communicate emergency messages and make appropriate notifications.
Sort and prioritize operational email/call traffic and make notifications based on established criteria.
Provide support to special events, including retention programs, surveillance, operational planning, and risk assessments.
Develop and enforce security measures, and oversee covert and electronic surveillance.
Investigate and report unlawful use of broadcast signals.
Identify and track crime patterns affecting WEG properties and report to management.
Inform Senior Manager of active investigations, results, and any occurrences that may compromise guest experience or departmental relations.
Follow up on all investigations to ensure accurate and effective completion.
Collaborate with team members to improve operational effectiveness, SOPs, and guest support.
Investigate and respond to integrity issues quickly and thoroughly, ensuring appropriate action is taken.
Coordinate and conduct investigations into criminal activities and contraventions of AGCO and WEG rules with complete confidentiality.
Liaise with Municipal, Provincial, and Federal Police Forces, AGCO Investigators, and law enforcement agencies.
Work effectively with SSOC and security staff.
Conduct duties of the Security Supervisor and monitor Security guards in compiling reports.
Provide support and emergency information to deployed personnel.
Utilize Microsoft Office tools and Resolver CORE for analysis and communication.
Log shift activity of various guards/buildings using different systems and processes.

Requirements

Advanced knowledge of investigation methodology and reporting with a good understanding of Federal, Provincial, and Municipal law.
General knowledge of safety regulations (OHSA, WHMIS), labour standards (ESA), and organizational policies and procedures.
Knowledge of physical security, building, and fire equipment/monitoring systems.
Knowledge and proficient use of CCTV systems.
Advanced knowledge of surveillance methodology, including identifying and responding to unusual activity.
Knowledge of installing, monitoring, and maintaining covert camera systems.
Proficiency in utilizing phone systems, voice mail, and directories.
Understanding of office procedures and department protocol.
Proficient understanding of access control and alarm monitoring systems and panels.
Demonstrated computer aptitude of Windows, MS Office, and internet.
Ability to develop and manage confidential informants and document case information.
Ability to prepare files for court proceedings.
High motivation, resourcefulness, and reliability.
Effective written and oral communication and interpersonal skills with the ability to deal with all levels of employees, stakeholders, and the general public professionally.
Ability to work independently, take initiative, and utilize sound independent judgment within established guidelines.
Critical thinking skills and ability to demonstrate excellent judgment under pressure.
Strong guest focus.
Demonstrated organizational skills.
Proven ability to work in a team environment.
Conflict resolution skills.
Ability to work well under pressure, multi-task, and adapt to changing conditions, urgent matters, and emergencies.
Ability to work independently with minimal supervision and as part of a team.
Must be able to use MS Office Suite (MS Word, MS Excel).
Experience with associated business software (e.g. Genetec, CORE, etc.) strongly preferred.
Must possess a valid Ontario Private Investigator License or Dual License.
Must be able to obtain a racing AGCO license.
First Aid/CPR training or certification.
Requires wearing personal protective equipment when required.
Moderate to high stress dealing with cross-functional teams, outside suppliers, deadlines and customers.
Regular interruptions, multiple demands and time pressure.
Various shift work, including evening, weekends and holidays, as required.
Required to work hours other than regular schedule, including shift work, weekends and holidays on a rotating basis.
May be required to be on-call and work overtime.
Motivated, able to think in stressful situations, persistent and strong work ethic.
Ability to share clear and concise information to a variety of recipients using multiple systems.
Constant mental alertness and attention to detail required while setting priorities and following up on assignments.

Skills

Surveillance
Investigation
CCTV systems
Access control systems
Alarm monitoring systems
MS Office Suite
Communication
Interpersonal skills
Critical thinking
Judgment
Organization
Teamwork
Conflict resolution
Adaptability
Microsoft Office
Resolver CORE

Location

Canada

Work Type

24/7 staffing
Shift work
On-call
Overtime

Experience Level

One to two years of experience

Education Level

Post-secondary education in a related field of law or law enforcement, security administration, investigations, surveillance, or an approved equivalent combination of education, certification/accreditation, or relevant experience

Salary/Compensations

$25.88 to $29.63 per hour

About the Company

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.
Building on our rich past, we are surging ahead to the future with an energized, new vision.
Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors.
In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

Equal Opportunity

Be Yourself.
We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people.
Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity.
Diversity breeds innovation. We want people to think differently.
Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.