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About the Role
The Director, Operations, Research & Innovation Cores provides strategic and operational leadership for UHN's portfolio of research and innovation core facilities, serving internal investigators and external partners. This role drives revenue-generating activities, optimizes service delivery, and advances UHN's research mission by developing scalable business models, operational systems, client engagement strategies, and innovation initiatives.
Responsibilities
- Lead the strategic and operational direction of UHN Research & Innovation Cores, ensuring alignment with organizational priorities and long-term sustainability.
- Oversee business operations across the core facilities portfolio, including service delivery, client experience, process optimization, and operational performance.
- Develop scalable operational models, workflows, and systems that support growth, efficiency, and consistency across diverse scientific and business units.
- Translate strategic priorities into actionable plans, measurable objectives, and sustainable business practices.
- Lead business development initiatives, including market expansion, partnership development, service positioning, and diversification of revenue streams.
- Oversee innovation initiatives that improve operational effectiveness, resource utilization, and organizational scalability.
- Lead financial and operational planning, including budgeting, forecasting, performance monitoring, and resource allocation.
- Provide leadership on contracts and business agreements, ensuring alignment with institutional policies, risk management requirements, and organizational objectives.
- Build and lead a multidisciplinary team spanning operations, business development, finance, marketing, and innovation.
- Collaborate with scientific leaders, institutional stakeholders, and external partners to advance the impact, sustainability, and competitiveness of UHN Research & Innovation Cores.
Requirements
- Completion of a Bachelor Degree; or recognized equivalent
- Strong strategic, analytical, and systems-thinking capabilities.
- Demonstrated ability to create structure, alignment, and momentum in complex, fast-moving environments.
- Exceptional stakeholder engagement and influencing skills across scientific, clinical, academic, and corporate environments.
- Proven track record translating complex research capabilities into sustainable business models, partnerships, and operational solutions.
- Strong business acumen, including financial planning, operational optimization, and business development.
- Ability to lead through influence, manage competing priorities, and drive organizational change.
- Knowledge of healthcare/research systems, funding environments, and commercialization pathways is an asset.
- Background in science and/or contract, legal, or regulatory environments is considered a strong asset.
Location
- Toronto General Hospital
Work Type
- Permanent Full Time
Education Level
- Bachelor Degree
Salary/Compensations
- CAD 129649 - CAD 179649
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
About the Company
- UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto. UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Equal Opportunity
- UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.