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About the Role
The Field Service Technician II travels to customer sites to provide repairs and preventative maintenance for Alma Lasers equipment. This role also involves providing Level 2 technical troubleshooting support to customers via phone.
Responsibilities
- Diagnose and troubleshoot malfunctioning medical instruments or equipment
- Repair equipment after diagnosis
- Read diagrams and schematics to perform full board swaps as needed
- Test machines after repair to ensure proper functionality
- Maintain and complete all repair documentation paperwork
- Provide Level 2 support via phone to customers and internal employees
- Abide by company safety and health policies
- Perform low voltage electrical repair, using Multimeter, Oscilloscope, and other hand tools to troubleshoot and repair equipment
- Set appointments to perform preventive maintenance, service calls, and installations
- Work closely with the Client Relations team to resolve customer issues
- Perform device calibration using specified test equipment such as power meters
- Mentor and aid other field service personnel
- Develop troubleshooting documents for our Client Relations team
Requirements
- Associates degree in electrical or electronic repair, or equivalent experience
- 4+ years of Field Service experience
- Experience with component level repair, preferred
- Knowledgeable of ISO 13485 certification, preferred
- Documentation showing eligibility to work in the United States will be required.
- Ability to retain large amounts of information
- Positive attitude and approach to the job responsibilities and the Alma team
- Ability to multitask
Skills
- Component level repair
- ISO 13485 certification
- Ability to read diagrams and schematics
- Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook)
- NetSuite and Salesforce experience
- Excellent organizational skills
- Positive attitude and approach to the job responsibilities and the Alma team
- Ability to multitask
Location
- Central US
- East Coast
- West Coast
- Texas
Work Type
- Remote
- Field
Experience Level
- 4+ years of Field Service experience
Education Level
- Associates degree in electrical or electronic repair, or equivalent experience
Salary/Compensations
- $42–$46 per hour
- Eligible for overtime pay in accordance with applicable federal and state laws.
About the Company
- Alma, a Sisram Medical company, is a global leader in medical-aesthetic technologies with over 25 years of experience in energy-based devices (EBD).
- Operating in more than 100 countries worldwide, Alma combines advanced technology, clinical expertise, and a holistic approach to aesthetic and wellness care.
- In the U.S., Alma Lasers is one of the most trusted brands among physicians, clinics, and consumers—delivering innovative, science-based solutions for skin rejuvenation, body contouring, hair removal, and other aesthetic applications.
Equal Opportunity
- We're proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.