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About the Role

The incumbent supports the Director of Employee Services in the administration, oversight, and continuous improvement of employee benefits, compensation, absence and leave administration, workers' compensation, retirement services, employee wellness initiatives, safety programs, and other employee support services designed to attract, support, and retain a highly qualified workforce. The position is responsible for coordinating employee benefit programs; compensation plans and administration; ensuring compliance with federal, state, and local laws and regulations; managing relationships with benefit providers and third-party administrators; overseeing employee leave and retirement processes; monitoring workers' compensation and risk management activities; and developing systems and procedures that improve operational efficiency and employee service delivery. The Assistant Director serves as a key operational leader within the Human Resources Department and provides project management support for districtwide employee services initiatives. The incumbent analyzes employee services data, develops reports and recommendations, identifies opportunities for process improvement, and supports strategic workforce initiatives related to employee health, wellness, attendance, and retention.

Responsibilities

Assists in the administration and oversight of employee benefit programs including health, dental, vision, life insurance, flexible spending accounts, retirement savings plans, and other employee benefit offerings.
Coordinates annual open enrollment activities and employee benefit orientations.
Serves as a resource to employees, supervisors, and administrators regarding benefits eligibility, enrollment, and program requirements.
Monitors benefit utilization and plan performance and develops recommendations for program improvements.
Coordinates communications regarding benefit changes, program enhancements, and regulatory updates.
Assists in evaluating benefit offerings and vendor performance.
Oversees reconciliation processes related to employee benefit deductions and enrollment records.
Assists in the administration and oversight of accurate entry, maintenance, and auditing of compensation and position data to ensure compliance with bargaining unit agreements, compensation policies, and organizational requirements.
Ensures all employees receive appropriate compensation based on seniority, position requirements, and contractual obligations, including the timely and accurate processing of pay adjustments.
Assists in overseeing regular audits and reconciliations of employee, position, and compensation data; identifying discrepancies, implementing corrective actions, and ensuring records remain compliant and audit ready.
Collaborates with HR, Payroll, and departmental leadership to resolve data inconsistencies, support compliance efforts, and maintain accurate workforce information for reporting and decision-making.
Oversees employee leave administration programs, including Family and Medical Leave Act (FMLA), Paid Family Leave (PFL), disability benefits, military leave, and contractual leave provisions.
Coordinates retirement counseling services and assists employees with retirement planning and transition processes.
Ensures compliance with New York State and federal laws governing employee leave and retirement programs.
Develops procedures and resources designed to improve employee understanding of available benefits and services.
Assists in the administration of employee assistance, wellness, and support programs.
Coordinates employee service initiatives designed to improve employee engagement, wellness, and workplace satisfaction.
Assists in administering workers' compensation, and related employee claims programs.
Coordinates investigations, claim documentation, and communication with third-party administrators, legal counsel, and regulatory agencies.
Monitors claim activity, trends, costs, and program effectiveness.
Develops strategies to reduce workplace injuries, claims costs, absenteeism, and operational disruptions.
Assists in the implementation of safety initiatives and employee health programs.
Participates in district safety and health committees and supports compliance with workplace safety requirements.
Maintains records and reports required by regulatory agencies and auditors.
Monitors compliance with applicable federal, state, and local laws, regulations, collective bargaining agreements, and district policies related to employee services.
Develops, maintains, and analyzes employee services dashboards, metrics, and reports.
Collects, validates, analyzes, and interprets data related to employee benefits, compensation, leaves, workers' compensation, absenteeism, retirement, and workforce trends.
Prepares reports and recommendations for district leadership, Human Resources staff, auditors, and regulatory agencies.
Identifies opportunities to improve operational processes, compliance, and customer service.
Assists with audits and reviews related to employee benefits, compensation, payroll interfaces, retirement reporting, and employee services programs.
Assists in identifying, evaluating, and implementing technology solutions that improve employee services operations.
Coordinates processes related to benefits administration systems, compensation systems, leave tracking systems, retirement reporting, and employee self-service platforms.
Develops procedures and workflow improvements designed to increase efficiency, accuracy, and transparency.
Assists in managing data integrity and recordkeeping standards across employee services functions.
Supports implementation of new software systems and operational initiatives.
Assists the Director of Employee Services in monitoring departmental goals, priorities, and strategic initiatives.
Supervises and evaluates assigned professional, technical, and support staff.
Coordinates cross-functional projects involving Human Resources, Payroll, Finance, Risk Management, Legal Counsel, and district leadership.
Develops training materials and provides technical assistance to administrators and staff regarding employee services programs and procedures.
Establishes productive working relationships with employee groups, benefit providers, consultants, governmental agencies, and community partners.
Assists in policy development, implementation, and continuous improvement efforts.
Performs other related duties as assigned.

Requirements

Thorough knowledge of employee benefits administration and human resources practices.
Thorough knowledge of federal and state laws governing employee benefits, leave administration, retirement systems, workers' compensation, and workplace safety.
Good knowledge of collective bargaining agreements and public-sector employment practices.
Good knowledge of risk management principles and employee wellness programs.
Good knowledge of data collection, analysis, reporting, and dashboard development.
Good knowledge of human resources information systems and benefits administration platforms.
Ability to plan, coordinate, and evaluate complex employee services programs.
Ability to interpret and apply laws, regulations, policies, contracts, and technical guidance.
Ability to collect, analyze, and present complex employee services and workforce data.
Ability to manage multiple programs, projects, and priorities simultaneously.
Ability to prepare detailed reports, recommendations, and presentations.
Ability to communicate effectively, both orally and in writing.
Ability to supervise and coordinate the work of others.
Ability to establish and effective working relationships with diverse stakeholders.
Ability to exercise sound judgment, discretion, and initiative.
Leadership ability.
Professional integrity.
Initiative.
Resourcefulness.
Attention to detail.
Problem-solving ability.
Customer-service orientation.
Collaborative approach.
Experience in public education, higher education, government, or other large public-sector organizations.
Experience administering employee benefits, retirement, leave administration, workers' compensation, risk management, or employee wellness programs.
Experience supervising professional, technical, and clerical staff.
Experience interpreting and applying collective bargaining agreements.
Experience utilizing HRIS, benefits administration, payroll, or employee services management systems.
Professional certification such as SHRM-CP, SHRM-SCP, IPMA-HR, CEBS, or a related credential.

Skills

Employee Benefits Administration
Human Resources Practices
Federal and State Laws Governing Employee Benefits
Leave Administration
Retirement Systems
Workers' Compensation
Workplace Safety
Collective Bargaining Agreements
Public-Sector Employment Practices
Risk Management Principles
Employee Wellness Programs
Data Collection
Data Analysis
Data Reporting
Dashboard Development
Human Resources Information Systems (HRIS)
Benefits Administration Platforms
Program Planning
Program Coordination
Program Evaluation
Legal Interpretation
Regulatory Interpretation
Policy Interpretation
Contract Interpretation
Technical Guidance Application
Complex Data Analysis
Workforce Data Presentation
Project Management
Priority Management
Report Preparation
Recommendation Development
Presentation Skills
Oral Communication
Written Communication
Supervision
Team Coordination
Stakeholder Relationship Management
Judgment
Discretion
Initiative
Leadership
Professional Integrity
Resourcefulness
Attention to Detail
Problem-Solving
Customer Service
Collaboration
Public Education Experience
Higher Education Experience
Government Experience
Large Public-Sector Organization Experience
Retirement Program Administration
Leave Administration
Workers' Compensation Administration
Risk Management Administration
Employee Wellness Program Administration
Staff Supervision
Collective Bargaining Agreement Interpretation
HRIS Utilization
Benefits Administration System Utilization
Payroll System Utilization
Employee Services Management System Utilization
SHRM-CP
SHRM-SCP
IPMA-HR
CEBS

Location

Syracuse

Work Type

Full-time
Supervisory

Experience Level

Progressively responsible professional experience
Supervisory experience

Education Level

New York State School District Leader (SDL) certificate
New York State School District Administrator (SDA) certificate
New York State School Administrator and Supervisor (SAS) certificate
Master's Degree in Human Resources, Public Administration, Business Administration, Labor Relations, Organizational Leadership, Educational Administration, or a closely related field
Bachelor's Degree in Human Resources, Public Administration, Business Administration, Labor Relations, Organizational Leadership, Educational Administration, or a closely related field

Salary/Compensations

$140,596-$156,398

Benefits

Health insurance
Dental insurance
Vision insurance
Life insurance
Flexible spending accounts
Retirement savings plans
Paid Family Leave (PFL)
Disability benefits
Military leave
Contractual leave provisions
Employee assistance programs
Employee wellness programs
Safety programs

About the Company

The Syracuse City School District is undergoing a new phase of innovation and transformation with the goal of ensuring that all students graduate high school with the skills needed to be ready for college and career.
The School Board and Syracuse community have charged the Superintendent with improving student achievement, and she is seeking a dedicated and diverse team of educators to partner with her in moving the district toward its goals.
The Syracuse City School District represents 35 schools and programs, including 6 high schools, 6 middle schools, 6 K-8 schools, 13 elementary schools, and 4 alternative education programs, serving approximately 19,000 students Pre-K–12.
Of these students, 82.3% qualify for free or reduced-price lunch, 20.1% are served by the Office of Special Education, and 83% are students of color.

Equal Opportunity

Employment is contingent upon the successful completion of the district’s hiring requirements, including fingerprinting clearances.