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About the Role
The Assistant Manager assists the Store Manager in supervising store operations, recruiting, management, training, and sales functions, driving productivity, complying with company policies, and creating a great in-store shopping experience for retail customers.
Responsibilities
- Assists in developing, inspiring, and retaining top talent.
- Maintains a positive work environment that encourages a high level of store morale.
- Coaches, teaches, and trains Sales Associates for effective job performance.
- Partners with the Store Manager to identify high performing Sales Associates for growth.
- May assist in the hiring process for Sales Associates by participating in interviews and providing feedback.
- Supports the Store Manager’s analysis of the business and helps execute/communicate clear action plans.
- Assists in overseeing all aspects of daily store operations.
- Executes action plans to optimize results.
- Ensures sales floor coverage to meet customer expectations.
- Oversees merchandise flow, including shipment, replenishment, and omnichannel operations.
- Maintains adherence to Company Policies and ensures the safety of associates and customers.
- Manages the execution of the store strategy to achieve performance goals.
- Optimizes sales/operations opportunities by leading associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives.
- Supports a store environment focused on consistently delivering a great in-store experience.
- Leads by example in creating a culture of proactive customer engagement to exceed customer expectations.
- Greets and assists all customers in a friendly manner, sharing information on products, promotions, and loyalty programs.
- Resolves customer complaints by determining the source of issues and taking initiative to resolve them.
- Acts as the customer experience leader, accountable for customer experience results and creating action plans to improve performance.
- Creates a positive in-store experience through visual standards.
- Performs other essential functions as directed by a supervisor.
Requirements
- High School or Equivalent education.
- 1-3 years of relevant job experience.
- Proficient in use of technology (iPad, registers).
- Demonstrates strong customer service skills.
- Meets defined availability criteria, including nights, weekends and non-business hours.
- Meets physical requirements.
- Minimum of two years relevant experience.
- Applicants must be currently authorized to work full-time in the United States.
- PHOENIX does not sponsor applicants for work visas.
Skills
- Previous retail experience preferred.
- Proven ability to drive sales results.
- Strong communication skills.
- Prior sales management experience.
Location
- Niagara
Work Type
- Full-time
Experience Level
- 1-3 years
- Minimum of two years
Education Level
- High School or Equivalent
Salary/Compensations
- $19.20 - $28.40 per hour
Benefits
- Medical, pharmacy, dental and vision coverage.
- 401(k) and Roth 401(k) with Company match.
- Merchandise discount.
- Paid Time Off.
- Parental leave for new moms and dads.
- Individual insurance coverage options through LIG Solutions for part-time associates.
- Paid sick leave for part-time associates.
- Public health emergency leave for part-time associates.
- Participation in the 401(k) and Roth 401(k) with Company match for part-time associates.
- Express merchandise discount for part-time associates.
- Participation in the Learn & Earn incentive program for part-time associates.
- Voluntary benefits through YouDecide for part-time associates.
About the Company
- PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
- Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions.
- Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style.
- Express ensures you look and feel your best, wherever life takes you.
- The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
Equal Opportunity
- An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic.
- PHOENIX is committed to providing reasonable accommodation to individuals with disabilities.