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About the Role
The Digital Navigator provides one-on-one education and support to help People's patients and community members build the skills and confidence needed to independently access digital services.
Responsibilities
- Supporting patients with the Welcome Tablets available in the clinics.
- Teaching participants how to use their smartphones and other personal devices.
- Helping participants create and navigate accounts such as MyTexasBenefits.
- Guiding patients in setting up and safely using online banking.
- Assisting with patient portals, telehealth platforms, email accounts, online applications, and other essential digital services.
- Teaching basic digital skills, including internet navigation, password security, recognizing scams, downloading applications, and uploading documents.
- Connecting participants with affordable internet programs, digital-literacy resources, and other community services.
- Tracking services provided and documenting program outcomes for Digital Equity reporting.
Requirements
- High school diploma or GED.
- Associate degree in Human Services, Social Work, Education, Information Technology, Public Health, Communications, or a related field.
- Relevant certifications in digital literacy, community health work, adult education, or technology training are a plus.
- 1-2 years of experience providing customer service, community outreach, patient support, training, education, coaching, or case management.
- Demonstrated proficiency using smartphones and tablets.
- Demonstrated proficiency using internet browsers and search engines.
- Demonstrated proficiency using email platforms.
- Demonstrated proficiency using online forms and applications.
- Demonstrated proficiency using video conferencing and telehealth platforms.
- Experience explaining technology concepts to individuals with varying levels of digital literacy.
- Bilingual English/Spanish required.
Skills
- Smartphones and tablets
- Internet browsers and search engines
- Email platforms
- Online forms and applications
- Video conferencing and telehealth platforms
- Explaining technology concepts to individuals with varying levels of digital literacy
- Customer service
- Community outreach
- Patient support
- Training
- Education
- Coaching
- Case management
- Bilingual English/Spanish
Location
- 1101 Camino La Costa, Austin, Texas, 78752
Work Type
- 30 Hours a week
Experience Level
- 1-2 years of experience
Education Level
- High school diploma or GED
- Associate degree
- Certifications in digital literacy, community health work, adult education, or technology training
Salary/Compensations
- $25.00 per hour