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About the Role
Invoca's AI Operations Lead is a hands-on builder and the company's internal expert on agentic workflows. This role supports and enables AI work to move fast while remaining coherent, owning the mandate for AI Operations as a foundational team. You will set the roadmap, build agents, and support other builders on critical AI deployments.
Responsibilities
- Set and own the AI Operations roadmap, prioritized by business impact
- Work with business owners to scope, build, and ship agents in Claude and Gumloop
- Support agent rollout, adoption, iteration, and maintenance post-launch
- Report agent impact to executives and functional leaders
- Own Invoca's agent standard, defining and enforcing it
- Coach and support other AI builders and building teams
- Maintain templates, patterns, and documentation for AI builders
- Run the internal builder community, including office hours and steering groups
- Represent AI Operations to the cross-functional steering group
- Own the AI platform stack and vendor relationships
- Administer AI platform access, connections, settings, and provide first-line support
- Keep the agent registry current with owner, purpose, and review cadence
- Run security and data review for new agents with IT, Security, and Business Systems
- Advise on customer-data agents built in Databricks
Requirements
- 3–8 years in operations, process design, automation, or a similar hands-on role
- Proven experience building tools, automations, or agents that are still in use
- Hands-on experience with LLM platforms and agentic workflow tools (Claude, Gumloop, Make, Zapier, or n8n experience transfers)
- Technical depth to work with APIs, integrations, and data flows
- Judgment about what is worth automating
- A mix of coaching and building skillset
- Comfort with operational aspects: documentation, ownership, access, review
- Ability to communicate agent purpose, cost, and value to executives
- Nice to have: agent management or AI governance tooling, Databricks, or internal transformation work inside a SaaS company
Skills
- AI Operations
- Agentic workflows
- Roadmap setting
- Agent building (Claude, Gumloop)
- Agent maintenance
- Impact reporting
- Agent standards definition
- Coaching builders
- Documentation
- Community management
- Platform ownership
- Vendor relationship management
- API integration
- Data flows
- Automation
- LLM platforms
- Databricks (nice to have)
Location
- Remote-first
- United States: Greater Los Angeles Area
- United States: SF Bay Area
- United States: Denver Metro
- United States: Austin Metro
- United States: Chicago Metro
- United States: Greater NYC Area
- United States: Seattle Metro
Work Type
- Remote
- Full-time
Experience Level
- 3-8 years
Salary/Compensations
- $110,000–$150,000
Benefits
- Day-One Health Benefits (Medical, dental, vision)
- Mental Wellbeing support and EAP
- Wellness Subsidy
- Flexible Time Off
- 20 Paid Holidays (including winter break)
- Up to 12 weeks Paid Family Leave
- Up to 12 weeks Paid Medical Leave
- Access to enterprise-grade AI tools
- Professional Development reimbursement ($1,000 annually)
- 401(k) with company match up to 4%
- Recognition Programs
- InVacation (Sabbatical after seven years)
About the Company
- Invoca is the revenue execution and platform leader helping marketing, commerce, and contact center teams turn conversations into revenue using AI agents.
- The company engages, qualifies, and converts customers across SMS and voice, orchestrating seamless buyer journeys and driving profitable growth.
- With over 300 employees, 2,000+ customers, and $100M in revenue, Invoca leads its category.
- Invoca's AI vision focuses on using trustworthy, first-party data for intelligent, authentic, and empathetic AI to connect digital and human experiences.
- Invoca has raised $184M from investors including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.