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About the Role

The Cruise & Excursions Director is a hybrid role responsible for engaging guests both on board and ashore. This role has the highest level of guest interaction and can be very demanding, with long hours. The role requires an energetic and creative person with extraordinarily polished presentation skills, a collaborative team spirit and a passion for guest satisfaction.

Responsibilities

Schedule and execute engaging entertainment, enrichment and activity programs that enhance and elevate the guest experience.
Create the Ship to Shore.
Effectively communicate to guests via the shipboard daily program, stage, public address system and one-on-one interaction and socialization.
Be extraordinarily well-versed in the cruising region, ports of call and excursions offered.
Confirm and adjust, as necessary, all shore excursions, explorations, adventures and transfers.
Greet guests as they depart for and return from shore excursions.
Accompany guests on daily excursions as a company representative and brand ambassador.
Coordinate, communicate and confirm all logistics with vendors, coach companies, guides, ground operators and entertainers to ensure timely and smooth service.
Accommodate guest requests, including highly personalized ones such as kayaking, golf tee times, and private transportation arrangements.
Socialize with guests at every opportunity including, but not limited to, mealtimes and cocktail hour.
Make daily midday announcement/update; make every effort to make all PA announcements as the “voice” of the cruise.
Present a detailed Officer’s Introduction and Excursions Briefing to guests at the beginning of every cruise.
Assist in the delivery of the Safety Briefing with the Captain.
Ensure lounges are prepared for activities, events, presentations and shows (lounge configuration, stage set-up, background music, A/V requirements, etc.).
Meet and greet step-on entertainers when they join the ship; conduct sound check and inspect stage set-up.
Oversee excursion inventory and invoicing system; be fully responsible and accountable for system hardware.
Manage launch boat operations with the Mate.
Purchase morning newspapers in port each day.
Oversee, manage inventory and display port information collateral for guests; coordinate with local CVBs to obtain and refresh maps, brochures and other port-/region-specific materials of interest to guests.
Ensure that approved background music is playing in lounges before and after each activity, presentation and show.
Create and update bulletin board daily.
Coordinate weekly office inventory.
Prepare folders and materials for turnaround day.
Inform crew members of daily excursion offerings.
Monitor and evaluate performance of vendors, coach companies, guides, ground operators, motor coaches, entertainers and guest speakers, providing immediate course corrections when necessary.
Oversee company representation at pre-cruise hotels on turnaround day (when applicable).
Meet with Guest Speakers, Guest Instructors and Resident Entertainers at the start of every cruise to review scheduling.
Promote on board sales and brand loyalty program.
Communicate and report regularly to the Home Office as to the status of the cruise, excursion counts, guest issues and recovery, entertainment, enrichment and activities.
Perform other reasonable duties as assigned by the Hotel General Manager.
Perform bartending duties as needed with other management personnel.

Requirements

Bachelor’s Degree in hospitality, tourism, or event management is preferred.
Proficiency in Microsoft Office Suite applications.
Enthusiasm, confidence, and a can-do attitude.
Strong public speaking skills.
Strong social skills.
Strong critical thinking skills.
Strong sense of production and presentation.
Basic knowledge of audio/visual equipment required.
Excellent time management and attention to detail.
Strong knowledge of U.S. Geography preferred.
Transportation Worker Identification Credential (TWIC).
Ability to perform the essential functions of the job with or without accommodation.
Ability to engage guests throughout each cruise.
Superior time management.
Ability to manage and solve problems.
Sense of urgency in all guest, crew, and home office requests.
Positive attitude and receptive to continuous performance feedback.
Ability to work around 12 hours per day.
Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
Ability to stand for your entire shift.
Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
Ability to frequently bend, squat and reach.
Ability to work outside during inclement weather, staying agile, and maintaining balance over wet terrain.
Ability to work outside with frequent and direct sun and heat exposure.
Ability to live and work on board a vessel for extended periods of time.
Ability to use stairs frequently.

Skills

Public speaking
Social skills
Critical thinking
Production
Presentation
Audio/visual equipment knowledge
Time management
Attention to detail
U.S. Geography knowledge
Guest engagement
Problem solving
Sense of urgency
Positive attitude
Bartending

Location

Onboard ship

Work Type

Full-time
Exempt

Experience Level

Shipboard management team

Education Level

Bachelor’s Degree preferred

Salary/Compensations

Competitive daily rate

Benefits

Health
Dental
Vision
401(k) with match
Travel
Room and board
Uniforms
Training

About the Company

American Cruise Lines is the largest USA flagged cruise line in the United States.
American Cruise Lines only operates within the United States and has no more than 200 passenger vessels that create a one-of-a-kind small ship experience.
With newly constructed vessels being added to our fleet, it is a great opportunity to join our shipboard management team.
At American Cruise Lines, we are driven by our values—Optimism, Commitment, Patriotism, and Merit.
These values shape our culture, our service, and our people, guiding us as we work together to Share America’s Story on the Finest American Ships.

Equal Opportunity

American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants.
American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law.
This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.