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About the Role
The Excursions Director is responsible for engaging guests in each destination through shoreside excursions, explorations, and adventures. This role requires an energetic and creative person with a collaborative team spirit and a passion for guest satisfaction, and involves the highest level of guest interaction.
Responsibilities
- Arrange, confirm and adjust all shore excursions, explorations, adventures and transfers.
- Be knowledgeable about the cruising region, ports of call and excursions offered.
- Accompany guests on daily excursions as a company representative and brand ambassador.
- Coordinate, communicate and confirm all logistics with vendors, coach companies and ground operators.
- Accommodate guest requests, including personalized arrangements like kayaking and golf tee times.
- Socialize with guests during mealtimes and cocktail hour.
- Present a detailed Excursion Briefing to guests at the beginning of every cruise.
- Communicate excursion changes to guests.
- Oversee excursion inventory and invoicing system, including hardware.
- Manage launch boat operations with the Mate.
- Coordinate weekly office inventory.
- Coordinate the collection of arriving packages and confirm receipt.
- Purchase morning newspapers in port each day.
- Oversee, manage inventory and display port information collateral for guests.
- Prepare folders and materials for turnaround day.
- Inform crew members of daily excursion offerings.
- Act as company representative at pre-cruise hotels on turnaround day.
- Meet with Cruise Director, Guest Speakers, Guest Instructors and Resident Entertainers to review scheduling.
- Promote on board sales and brand loyalty program.
- Communicate and report regularly to the Home Office regarding cruise status, excursion counts, guest issues, and evaluations of shore excursions.
- Manage departmental administrative tasks.
- Perform bartending duties as needed.
Requirements
- Ability to engage guests throughout each cruise.
- Superior time management.
- Ability to manage and solve problems.
- Sense of urgency in all guest, crew, and home office requests.
- Positive attitude and receptive to continuous performance feedback.
- Proficiency in Microsoft Office Suite applications.
- Enthusiasm, confidence, and a can-do attitude.
- Strong public speaking skills.
- Excellent time management and attention to detail.
- Strong knowledge of U.S. Geography preferred.
- Transportation Worker Identification Credential (TWIC).
- Ability to perform the essential functions of the job with or without accommodation.
- Ability to live and satisfactorily perform job duties in an environment subject to constant motion.
- Ability to work around 12 hours per day.
- Ability to assist in an on-board emergency by climbing a ladder and opening a hatch.
- Ability to stand for entire shift.
- Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
- Ability to frequently bend, squat and reach.
- Ability to work outside during inclement weather, maintaining balance over wet terrain.
- Ability to work outside with frequent and direct sun and heat exposure.
- Ability to live and work on board a vessel for extended periods of time.
- Ability to use stairs frequently.
Skills
- Public speaking
- Time management
- Problem solving
- Guest interaction
- Brand ambassadorship
- Logistics coordination
- Inventory management
- Microsoft Office Suite
Location
- Onboard ship
Work Type
- Full-time
- Exempt
- Contract
Experience Level
- Shipboard management team
Education Level
- Bachelor’s Degree in hospitality, tourism, or event management preferred
Salary/Compensations
- Competitive daily rate
Benefits
- Health, dental, vision, and 401(k) with match
- Travel
- Room and board
- Uniforms
- Training
About the Company
- American Cruise Lines is the largest USA flagged cruise line in the United States, operating only within the United States on vessels with no more than 200 passengers to create a unique small ship experience.
- Driven by values: Optimism, Commitment, Patriotism, and Merit.
- Mission: Share America’s Story on the Finest American Ships.
Equal Opportunity
- American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants.
- Employment decisions are based on business needs, job requirements, and individual qualifications without regard to protected characteristics.
- This policy applies to all aspects of employment, including hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.