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About the Role
The Cruise Director is the most visible advocate for guests, responsible for creating a fun atmosphere onboard by engaging guests through activities, shows, events, presentations, and socializing. This leadership role requires an energetic, creative, and talented individual with previous cruise/resort experience, polished presentation skills, a collaborative approach, team spirit, and a passion for guest satisfaction.
Responsibilities
- Schedule and execute engaging entertainment, enrichment, and activity programs.
- Effectively communicate to guests via daily program, television, stage, public address system, and one-on-one interaction.
- Socialize with guests at every opportunity, including mealtimes and cocktail hour.
- Greet guests as they depart for and return from shore excursions.
- Make daily Noon announcements and all PA announcements as the "voice" of the cruise.
- Meet with Excursions Director, Guest Speakers, Guest Instructors, and Resident Entertainers to review scheduling.
- Create the daily Ship to Shore.
- Host Officer Introduction and Excursion Briefing.
- Assist in the delivery of the Safety Briefing with the Captain.
- Ensure lounges are prepared for activities, events, presentations, and shows.
- Confirm entertainers 48-hours in advance and assist with their A/V needs.
- Create and update bulletin board daily.
- Prepare folders and materials for turnaround day with the Excursions Director.
- Act as company representative at pre-cruise hotels on turnaround day.
- Promote onboard sales and brand loyalty by hosting re-booking events.
- Oversee proper VIP guest service delivery.
- Communicate and report regularly to the Home Office regarding cruise status, guest issues, and evaluations of speakers/entertainers.
- Perform bartending duties as needed.
Requirements
- Cruise ship experience preferred; upscale hotel/resort experience considered.
- Proficiency in Microsoft Office Suite applications.
- Extremely polished speaking/presentation skills.
- Strong interpersonal and social skills.
- Strong critical thinking skills.
- Strong sense of production and presentation.
- Basic knowledge of audio/visual equipment.
- Enthusiastic, outgoing, confident, and possess a can-do attitude.
- Excellent time management and attention to detail.
- Transportation Worker Identification Credential (TWIC).
- Ability to perform essential job functions with or without accommodation.
- Ability to live and satisfactorily perform job duties in an environment subject to constant motion.
- Ability to work around 12 hours per day.
- Ability to assist in emergencies by climbing ladders and opening hatches.
- Ability to stand for entire shift.
- Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
- Ability to frequently bend, squat, and reach.
- Ability to live and work on board a vessel for extended periods.
- Ability to use stairs frequently.
Skills
- Guest engagement
- Entertainment scheduling
- Activity planning
- Public speaking
- Interpersonal communication
- Socializing
- PA announcements
- Event hosting
- Audio/visual equipment operation
- Problem-solving
- Time management
- Attention to detail
- Bartending
Location
- Onboard vessels across the nation
Work Type
- Full-time
- Exempt
- Live-aboard
Experience Level
- Cruise ship experience preferred
- Upscale hotel/resort experience considered
Salary/Compensations
- Competitive daily rate
Benefits
- Health, dental, vision, and 401(k) with match
- Covered expenses: travel, room and board, uniforms, and training
About the Company
- American Cruise Lines is the largest USA flagged cruise line in the United States, operating exclusively within the United States with a fleet of no more than 200 passenger vessels.
- The company creates a one-of-a-kind small ship experience.
- Driven by values: Optimism, Commitment, Patriotism, and Merit.
- Mission: Share America’s Story on the Finest American Ships.
Equal Opportunity
- American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants.
- Employment decisions are based on business needs, job requirements, and individual qualifications without regard to protected characteristics.
- This policy applies to all aspects of employment, including hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.