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About the Role

The Assistant Hotel Manager (AHM) is responsible for assisting the Hotel Manager in managing the Hotel Department to ensure service quality, consistency of standards, and guest expectations are met. The AHM supports the Hotel Manager by supervising the shipboard hotel management team and ensuring adherence to company procedures across various hotel operations. This role is critical for achieving service excellence and superior guest satisfaction.

Responsibilities

Supervise the Housekeeping Manager and Guest Service Coordinator, at the direction of the Hotel Manager.
Assist Hotel Manager as directed.
Assist Dining Room Manager during all meal services.
Perform duties of Hotel General Manager when Hotel General Manager is off ship 1-2 times per week.
Prepare with Hotel Manager for turnover and handoff of duties during scheduled time off from ship.
Be present and available during all meal services, either front or back of house including secondary dining outlet.
Ensure Housekeeping Manager is keeping all staterooms and public spaces clean.
Assist with stateroom inspections.
Prepare for turnaround day process.
Oversee bar operations and manage wine/liquor inventory.
Display leadership and maintain professional presence.
Be visible and available to all guests and crew.
Hold officers and crew accountable to American Cruise Lines’ standards.
Comply with American Cruise Lines’ Operations Manual, service standards, and procedures.
Assess the performance of the management team and provide immediate corrective feedback.
Anticipate the needs of guests and crew.
Respond quickly to guest requests and ensure follow-through of service delivery.
Identify problems, resolve immediately, and request home office support as needed.
Assist with breakfast, lunch, and dinner services, cocktail hour, and onboard events.
Oversee crew orientation, training, scheduling, crew appearance uniform standards, and discipline.
Assist ship officers in achieving weekly sales goals.
Maintain impeccable cleanliness in passenger areas and ensure all housekeeping standards are followed.
Maintain sanitation and cleanliness standards of crew rooms.
Monitor shipboard business transactions, accounting, timecards, and home office reporting.
Complete daily ship inspection/walk through with Mate to generate daily work list and follow up to ensure tasks are completed.
Track all hotel maintenance items and ensure completion.
Create consistent and positive crew experiences to improve employee retention.
Perform bartending duties as needed with other management personnel.

Requirements

Proficiency in Microsoft Office Suite applications.
Minimum 3 years management experience at a full-service hotel, resort, or cruise ship.
Strong organizational skills.
Excellent verbal and written communication skills (English).
Available to travel and work a flexible schedule including long days for extended periods of time.
US Coast Guard regulated pre-employment drug test.
Transportation Worker Identification Credential (TWIC).
Ability to perform the essential functions of the job with or without accommodation.
Ability to live and satisfactorily perform job duties in an environment that is subject to constant motion.
Ability to work around 12 hours per day.
Ability to assist in the event of an on-board emergency by quickly climbing up a ladder, opening, and passing through a 20” diameter hatch.
Ability to stand for your entire shift.
Ability to frequently lift up to 20 lbs. and occasionally lift up to 50 lbs.
Ability to frequently bend, squat and reach.
Ability to live and work on board a vessel for extended periods of time.
Ability to use stairs frequently.

Skills

Hospitality management
Hotel & Restaurant Management
Microsoft Office Suite
Leadership
Organizational skills
Verbal communication
Written communication
Problem-solving
Time management

Location

Shipboard

Work Type

Full-time
Exempt

Experience Level

Minimum 3 years management experience

Education Level

Bachelor’s degree in hospitality management or Hotel & Restaurant Management is preferred.
Business degree may be considered with management and hospitality experience.
Military experience may be considered with management and hospitality experience.

Salary/Compensations

Competitive daily rate

Benefits

Health, dental, vision, and 401(k) with match.
Covered Expenses: American Cruise Lines provides travel, room and board, uniforms, and training.

About the Company

American Cruise Lines is the largest USA flagged cruise line in the United States, operating exclusively within the United States with a fleet of passenger vessels offering a unique small ship experience.
Driven by values: Optimism, Commitment, Patriotism, and Merit.
Mission: Share America’s Story on the Finest American Ships.

Equal Opportunity

American Cruise Lines is committed to providing equal employment opportunities for all employees and applicants.
American Cruise Lines bases all employment decisions on business needs, job requirements, and individual qualifications without regard to protected characteristics, including, but not limited to, race, color, religion, sex (including pregnancy), national origin and citizenship, age (40 and over), disability (including perceived disability), generic information, military service, or any other protected characteristic under applicable federal, state, or local law.
This policy applies to all aspects of employment and employment decisions, including, but not limited to, hiring, selection, job assignment, training, compensation, promotion, discipline, termination, and access to benefits.