Practice Manager - 920 Lark Drive (req 101125)
Whitney M Young Jr Health Center · Albany, NY, US
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About the Role
Be a part of the mission at Whitney Young Health (WYH) to provide high quality healthcare that is affordable and accessible to our diverse community.
Responsibilities
- Implementation and ongoing monitoring of administrative and clinical systems that support patient care within the assigned practice.
- Facilitate the implementation and oversight of a Social Care Network in collaboration with Care Specialists, to offer services and social activities to patients and community members.
- Develop and support employees at all levels in a supportive atmosphere.
- Plan, direct, and participate in regularly scheduled meetings and conferences with staff.
- Inform staff of organizational changes and their impact.
- Provide a link between organizational management and site staff.
- Coach groups towards self-direction and team empowerment.
- Exercise patience and control, resolving identified issues and conflicts appropriately.
- Assist with the development of cycles, objectives, and outcome measures.
- Assure competencies of administrative and support staff through orientation, evaluation, and ongoing training.
- Serve on quality improvement teams, implementing and monitoring performance indicators using NCQA and PCMH principles.
- Conduct ongoing performance improvement activities related to patient/employee satisfaction and patient flow.
- Coordinate utilization and review and management with clinical teams.
- Manage hiring, counseling, disciplinary actions, and terminations in collaboration with HR.
- Administer performance evaluations of subordinate staff.
- Provide adequate coverage with qualified employees and oversee day-to-day operations including registration, scheduling, insurance verification, and billing.
- Oversee health information/medical records functions.
- Provide excellent customer service, responding to patient and staff complaints.
- Oversee internal and external referrals, ensuring timely closure.
- Ensure provider schedules are at capacity.
- Oversee and monitor patient access to appointments and medical services.
- Ensure all required medical equipment and office supplies are available and meet standards.
- Oversee time of service collection, insurance eligibility, and complete registration.
- Recommend master staffing patterns and personnel complements.
- Monitor hours worked, including overtime, for site personnel.
- Complete paperwork for purchasing and payment of supplies and services.
- Monitor revenue, salary, and non-salary expenses in accordance with budget.
- Participate in the budget process of the site.
- Make recommendations for program changes and new programs with supporting data.
- Project capital equipment needs and make recommendations for acquisition.
- Interpret budget to staff and set expectations for staff involvement in cost containment.
- Write reports and maintain records and documentation as required.
- Demonstrate excellence in customer service.
- Effectively communicate HIPAA compliance and corporate compliance.
- Ensure compliance with local, state, and federal regulations.
- Adhere to national patient safety goals.
- Complete other duties as assigned.
Requirements
- Associates Degree in business or related field; 5 to 7 years of relevant experience may be substituted for a degree.
- Five years of supervisory/managerial experience.
- Proficiency in using a practice management system.
- Knowledge of professional procedures.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Word and Excel.
- Demonstrates cultural sensitivity and competency related to populations served.
- Flexibility to adjust to schedule changes as needed.
- Bachelor’s degree in business or related filed (preferred).
- Experience in conflict resolution (preferred).
- Bi-lingual (Spanish/English) (preferred).
Skills
- Practice management system proficiency
- Microsoft Word proficiency
- Microsoft Excel proficiency
- Verbal communication
- Written communication
- Cultural sensitivity
- Conflict resolution
Location
- 920 Lark Drive
Work Type
- Full-time
Experience Level
- 5 years supervisory/managerial experience
Education Level
- Associate's Degree in business or related field
- Bachelor's degree in business or related field (preferred)
Salary/Compensations
- $75,000 - $84,000 annually
Benefits
- Generous time off
- Affordable health, dental and vision insurance
- 401k with safe harbor employer match
- Tuition reimbursement
- Term life insurance
- Commuter benefits
About the Company
- Whitney Young Health (WYH) provides high quality healthcare that is affordable and accessible to our diverse community.
Equal Opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.