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About the Role

The Breastfeeding Peer Counselor represents Whitney M Young Health (WYH) Women Infants and Children (WIC) program and supports pregnant and breastfeeding women to achieve their breastfeeding goals. Provides face-to-face counseling and support in accordance with NYS WIC Peer Counselor roles and responsibilities.

Responsibilities

Provides face-to-face counseling and support in accordance with NYS WIC Peer Counselor roles and responsibilities.
Must be knowledgeable of various positioning techniques for mother and baby, increasing or decreasing the breast milk supply, manual expression of breast milk, and safe and effective collection and storage of breastfeeding.
Maintain contact with WIC pregnant and breastfeeding women by phone on a routine basis.
Meet with prenatal and breastfeeding women via telephone, email, text or in the clinic.
Provide individual and group breastfeeding classes.
Provide education, support and referrals to moms throughout their pregnancy and while breastfeeding utilizing counseling skills.
Be a resource for mothers to make connections to other community programs and services.
Prepare mothers for what to expect in the first few hours and days of breastfeeding.
Inform participants you can be contacted 24/7 through the breastfeeding hotline for assistance and support.
Document all contacts and education in NYWIC breastfeeding notes within two hours of contact.
Participate in and initiate outreach activities.
Provide support to WIC staff for special breastfeeding projects, such as breastfeeding classes, support groups, community events or local agency projects.
Submits PC productivity report weekly to the Breastfeeding Coordinator.
Maintains a time record that shows a breakdown of their activities every day.
Maintain compliance with local agency policies and procedures for breast pump issuance.
Be available by WIC issued cell phone outside of normal WIC clinic hours for mothers who require breastfeeding support.
Update WIC Breastfeeding Support Facebook page weekly with educational breastfeeding information.
Design and implement an educational program that is culturally sensitive and cognizant of the clients' unique needs.
Demonstrates excellence in both internal and external customer service.
Understands and effectively communicates HIPAA compliance, corporate compliance and client confidentiality.
Ensures and/or remains in compliance with local, state, and federal regulation, i.e. JCAHO, OASAS, and NYSHD.
Adheres to the National Patient Safety Goals as defined by the Joint Commission on Accreditation of Healthcare Organizations and the Whitney M. Young Jr. Health Services.
Completes other duties as assigned.
The Peer counselor will NOT provide specific medical or nutritional advice.
The Peer Counselor will NOT work unsupervised or without the collaboration of health care professionals.
Contact with prenatal or postpartum mothers is best accomplished at clinic or through phone contacts.
The Peer Counselor must inform the local agency of all activities for which she represents WIC.

Requirements

Must have breastfed at least one child in the past 5 years.
Exhibits good nurturing skills.
Has consistent, reliable access to the WIC clinic phone.
Must have access to reliable transportation to keep program commitments.
Must project enthusiasm for assisting other women.
Will need to complete the Peer Counselor Training Program through the WYH WIC agency before counseling begins.

Skills

Counseling skills
Customer service

Location

WIC clinic

Work Type

Part-time (20 hours)
Full-time (40 hours)

Salary/Compensations

$16.00 - $21.50 hourly

Benefits

Generous time off
Affordable health, dental and vision insurance
401k with safe harbor employer match
Tuition reimbursement
Term life insurance
Commuter benefits

About the Company

Whitney Young Health (WYH) provides high quality healthcare that is affordable and accessible to our diverse community.

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.