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About the Role
Pair Eyewear is scaling its Wholesale channel and needs a Sales Operations Manager to own the systems, data, processes, and infrastructure that enable our Wholesale team to execute strategy and serve accounts efficiently. This is a strategic operations role focused on removing friction across order-to-cash workflows, managing the wholesale data ecosystem, and driving adoption of operational standards across the sales team.
Responsibilities
- Own the implementation, administration, and governance of our Sales CRM ecosystem for wholesale, defining data standards, field mappings, and governance rules.
- Lead the platform roadmap, including evaluating integrations, managing vendor relationships, and ensuring seamless integration between CRM, order-to-cash, and reporting platforms.
- Establish and maintain product data, account hierarchy, classification frameworks, and door-level identifiers.
- Define account segmentation and AE-to-account routing logic, including rules for resolving ownership conflicts.
- Own and continuously improve the wholesale order journey from receipt through delivery, optimizing order intake and driving adoption of automated processes.
- Establish operational processes for returns, credits, and claims in partnership with Finance, and monitor key cycle metrics against SLAs.
- Partner with Fulfillment, Supply Chain, and 3PL partners on inventory visibility, operational planning, and peak-season readiness.
- Administer territory changes day to day—assignments, account moves, and splits.
- Manage the wholesale sample program end-to-end—seasonal product refreshes, allocation, inventory tracking, recovery—and use sell-through data to inform allocation and measure program impact.
- Partner with Finance to administer quotas and ensure AEs have clear visibility into goals and performance.
- Design and improve how CX supports wholesale, creating a high-touch experience for key accounts while enabling scalable, self-service support for Indie accounts.
- Build account-facing intake mechanisms and routing processes, ensuring CX has context and tools to resolve requests efficiently.
- Monitor service-level metrics—SLA adherence, first-contact resolution, escalations—to identify opportunities to improve the account experience.
- Own the reporting strategy for wholesale, creating a single source of truth: AE-facing dashboards and leadership reporting.
- Lead the migration of wholesale reporting from NetSuite to Looker and establish a roadmap for scalable, self-service reporting.
- Partner with Sales and Finance on forecasting and pipeline management, translating data into actionable insights.
Requirements
- An operations builder who creates structure where playbooks don't yet exist—comfortable with ambiguity, first-time problem solving, and a bias toward action over perfection.
- Data-driven and analytical—you dig into what numbers mean, diagnose problems, validate solutions, and identify what should happen next.
- Comfortable owning complex, end-to-end processes and driving execution without constant oversight.
- A strong cross-functional partner who influences and drives work across Sales, Finance, CX, Supply Chain, IT, and Operations without relying on direct authority.
- A clear communicator who translates complex systems, processes, and data into information others can easily understand and act on.
- Detail-oriented and proactive, building durable, well-documented processes that evolve and scale as the business grows.
Skills
- Sales CRM & Platform Architecture
- Master Data & Account Governance
- Order-to-Cash Operations
- Field Enablement & Administration
- Wholesale Service Design & Intake
- Reporting & Analytics
- Advanced Excel or Google Sheets skills
- Looker or a similar business intelligence platform
- SQL knowledge
- Salesforce
- HubSpot
- Shopify Plus
- NetSuite
- CRM
- ERP
- ecommerce platforms
Location
- Remote
Work Type
- Full-time
Experience Level
- 8+ years in Sales Operations, Revenue Operations, Sales Excellence, or a similar function within a B2B or wholesale organization.
- Experience owning or administering CRM platforms, including data governance, pipeline management, and forecasting.
- Experience across order-to-cash, supply chain, or fulfillment processes.
- Track record leading complex, cross-functional initiatives across Sales, Finance, IT, CX, and Operations.
- B2B wholesale or distribution experience, particularly in eyewear, optical, or another high-SKU consumer product business.
- Experience building self-service reporting for sales teams, in a high-growth organization of roughly 50–500 employees.
Salary/Compensations
- $120,000 - $135,000
Benefits
- Health, vision and dental insurance
- Generous vacation policies
- Competitive salaries with equity opportunities
- Retirement savings plan options
- Free eyewear (plus discounts for family and friends)
About the Company
- At Pair Eyewear, we believe in placing our people at the center of everything we do. We are dedicated to fostering a joyful and dynamic workplace, providing our employees with an environment where they can thrive and make a meaningful impact.
Equal Opportunity
- Pair is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of actual or perceived age, ancestry, citizenship, color, disability, familial status, family responsibilities, gender identity/expression, genetic information, marital status, matriculation, national origin, personal appearance, political affiliation, pregnancy or related condition (including breastfeeding), race, religion, sex, sexual orientation, socioeconomic status, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.