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About the Role

The Development Systems & Engagement Manager strengthens LifeWorks’ Strategic Partnerships team by ensuring the systems, data, and processes that support fundraising and community engagement are accurate, efficient, and reliable. This role manages Neon CRM, gift processing and reconciliation, reporting and dashboards, and key departmental workflows, and supervises the Volunteer & Events Coordinator. Working closely with Strategic Partnerships and Finance, the role maintains strong data integrity, provides actionable performance insights, improves processes, and supports the effective execution of fundraising, volunteer, and departmental initiatives.

Responsibilities

Administers and maintains Neon CRM, ensuring accurate, consistent, and reliable donor and gift data.
Manages CRM upgrades, user permissions, data standards, imports, documentation, and staff training on system features and best practices.
Retrieves and imports donor and gift data from workplace giving platforms, matching gift programs, and other third-party sources.
Oversees gift processing and accurate coding of monetary, in-kind, matching, workplace giving, and special event contributions.
Coordinates in-kind gift documentation, acknowledgment, and processing in accordance with internal procedures.
Generates and distributes timely donor acknowledgments and ensures appropriate documentation and signatures.
Maintains accurate pledge records and coordinates pledge payment and renewal communications.
Leads timely reconciliation with Finance and supports monthly and quarterly revenue reporting.
Develops and maintains dashboards and reports that track fundraising revenue, donor activity, and KPIs.
Analyzes fundraising data and provides actionable insights to support team planning, performance management, and donor strategy.
Supports prospect identification and donor strategy through research, reporting, and data analysis.
Partners with frontline fundraisers to ensure CRM data supports effective donor cultivation, solicitation, and stewardship.
Supervises the Volunteer & Events Coordinator, providing clear direction, coaching, workload management, and performance support.
Provides operational oversight for volunteer engagement and special events, ensuring effective systems, coordination, and follow-through.
Identifies opportunities to streamline workflows, strengthen internal controls, and improve departmental systems and processes.
Documents key procedures and workflows to promote consistency, accountability, and effective onboarding.
Supports Strategic Partnerships projects and cross-functional initiatives, including team planning, onboarding, and resource coordination.
Collaborates with Finance and other internal teams to support organizational and departmental priorities.
Other duties as assigned.

Requirements

Bachelor’s degree required
Minimum of 3 years of data/project management or other relevant experience
Experience in a nonprofit environment preferred
Equivalent combination of education and experience is acceptable.
Proven success managing and optimizing CRM systems (e.g., NEON, Salesforce, Raiser’s Edge, or similar) to support fundraising and donor engagement is preferred.
Strong analytical and systems-thinking skills; able to identify patterns, streamline processes, and maintain clean, reliable data.
Exceptional attention to detail and commitment to accuracy in data management and revenue reporting.
Demonstrated ability to translate data into actionable insights and visualizations that drive decision-making.
Experience tracking and interpreting metrics and KPIs to measure team and fundraising performance.
Proficiency in Microsoft Excel and other Microsoft 365 tools; comfort working with large datasets and reporting dashboards.
Excellent project management, prioritization, and cross-functional communication skills.
Collaborative and proactive; able to work closely with Development, Finance, and Marketing teams to ensure alignment and data integrity.
High integrity, initiative, and curiosity; anticipates needs and continuously seeks opportunities to improve systems and workflows.

Skills

Neon CRM
CRM upgrades
User permissions
Data standards
Data imports
Documentation
Staff training
Gift processing
Data reconciliation
Reporting
Dashboards
Fundraising data analysis
Prospect identification
Donor strategy
Data analysis
Workflow streamlining
Internal controls
Project management
Microsoft Excel
Microsoft 365 tools
Cross-functional communication

Location

Austin, TX

Work Type

Full-time

Experience Level

3 years of data/project management or other relevant experience

Education Level

Bachelor’s degree

Salary/Compensations

$78,417 - $110,731

Benefits

24 PTO days per year (accrued)
11 paid holidays per year
Premium-free employee medical plan with $100 per month HSA contribution
Affordable employee or family medical, dental, and vision options
Retirement savings plan with 50% match on the first 6% of contributions

About the Company

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, LifeWorks is committed to solving youth homelessness through housing, mental health, education, and workforce services.
Our vision is a Central Texas where every young person has a place to call home, a sense of belonging, and the support to pursue a life they love.
We provide a full range of support services for vulnerable youth, ensuring that every young person has access to a safe home, the chance to heal, and opportunities to learn and work.
Through innovative problem-solving, shared accountability, and evidence-based solutions, we are relentless in achieving real, sustainable, and measurable results for the clients we serve.
A career at LifeWorks offers opportunities to grow professionally while making an immediate, lasting impact on the lives of youth and families in our community.
Join us in building a future where every young person has the stability and support to thrive.