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About the Role
We are seeking a Senior Account Manager to lead day-to-day client communications, build strong relationships, and identify opportunities for account development. This role involves managing client projects, ensuring effective communication, and assessing output against client objectives and social strategy.
Responsibilities
- Lead day-to-day client communications and build long-lasting relationships.
- Identify opportunities for account development in collaboration with the Account Director.
- Lead and project manage client work with Account Directors.
- Implement effective account ways of working, including client communication, briefing, and team management.
- Formulate communication structures for large and complex scopes of work.
- Ensure teams are working collaboratively and sharing progress updates.
- Review content to ensure it meets client objectives and aligns with social strategy.
- Communicate the value of work back to the client, articulating results and insights.
- Coordinate influencer and creator activations by leading client communication.
- Develop and uphold a strong team culture with Account Directors and the VP team.
Requirements
- Three to five years of experience working in social media, agency-side preferable.
- Brilliantly personable with a natural ability to handle challenges.
- Highly organized with the ability to run a tight ship in a fast-paced environment.
- Fascination with brands, their marketing strategies, and social media usage.
- Curiosity about digital world developments and excitement about its potential.
- Pride in work and a meticulous approach.
- Real drive and ambition with a mindset of growth.
- Ability to adapt to the ever-growing world of social media.
Skills
- Client services
- Account management
- Project management
- Content review
- Reporting and communication
- Influencer marketing coordination
- Team collaboration
- Social media strategy
- Brand building
Location
- New York City, USA
Work Type
- Hybrid Working
- 3 days in the office per week
- Fix + Flex model
- Wednesdays and Thursdays as Fix Days
- Flex days across Monday, Tuesday, and Friday
- Full-time
Experience Level
- Senior
Salary/Compensations
- Between $100,000 - $110,000
Benefits
- 20 days vacation a year + 12 public holidays
- Full Paid Medical Insurance (including dental and vision)
- Annual performance bonus
- 401k matching plan
- Gym Membership contributions
- Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
- Free home office chair and screen
- Quarterly team offsites / Regular socials
- Free Citibike membership
- Recruitment referrals bonus
- Agile working policy
About the Company
- Born Social is a social-first creative agency that brings brand building into the social era.
- We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays.
- We are part of Croud, a global, full-service digital marketing business.
- Born Social is proudly B-Corp certified.
- We are consistently recognised as one of the best places to work.
- We have won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026.
Equal Opportunity
- We celebrate different ideas, perspectives, and backgrounds here at Born Social.
- As an equal opportunities employer, we believe in the power of an inclusive and representative team.
- We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.
- Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, ethnicity, age, disability or sexual orientation.
- All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.