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About the Role

Works independently to provide customer service for multiple Paychex products, ensuring good customer relations and resolving claims and complaints fairly and effectively. Proactively educates clients and initiates improvements based on feedback, demonstrating specialized expertise in multiple products. Solves complex problems and may lead functional teams or projects.

Responsibilities

Cultivates strong relationships with key clients and internal and external partners to deliver advanced quality service.
Consults with clients and other partners to identify opportunities to enhance the Paychex service experience.
Maintains an advanced working knowledge of multiple Paychex products, as well as industry practices and procedures.
Identifies and implements opportunities for process improvements on a large scale.
Demonstrates advanced skill level with systems and software packages, including HRIS, Salesforce, Flex, Core Advanced, and ORS.
May represent the team on projects and initiatives.
Serves as a mentor for less experienced teammates.
Documents all interactions and uses the information to improve service.

Requirements

Relevant Insurance License: Must be eligible for applicable insurance licensing in all 50 states, which may involve an enhanced background check.
If not currently licensed, must obtain the necessary insurance license(s) within 90 calendar days of the official start date.
Failure to obtain or maintain required licenses may result in corrective action, up to and including termination of employment.
Paychex Insurance Agency, Inc. (PIA) will cover the cost of up to two (2) attempts to pass a state insurance licensing exam including exam materials and testing fee.
The cost of any additional attempts will be at the expense of the individual employee.
If hired by PIA with an active and current license(s), the employee will be responsible for the timely updating and/or verifying of any changes to their state license(s) prior to their start date at PIA.
This includes any state of residence changes, e-mail changes, mailing address changes or name changes.

Skills

HRIS
Salesforce
Flex
Core Advanced
ORS

Work Type

Full-time

Experience Level

2 years of health & benefits experience preferred

Education Level

Bachelor's Degree - Preferred

Salary/Compensations

$27.24 hourly

Benefits

Medical coverage
Virtual wellness classes
Tuition reimbursement
401(k) + employer match
Adoption assistance
Financial assistance
Paid time off
Company holidays
Culture days
Work-life balance programs
Award-winning training and development programs
Paid time off for volunteerism

About the Company

Since 1971, Paychex has been at the forefront of simplifying HR, payroll, and benefits for American businesses.
Our digital HR technology and advisory solutions cater to the changing needs of employers and their employees.
We pride ourselves on fostering an inclusive and innovative culture.
Our leaders are here to support your career journey; they and our dedicated employees embody the values that drive us to support each other, our clients, and our communities.
Join us to pursue your passion and unleash your potential.

Equal Opportunity

Paychex is an equal opportunity employer that fosters a workplace culture of Diversity, Equity, & Inclusion.
Our valued employees and commitment to DEI are the essence of our internal and external success.