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About the Role

The Vice President, Consumer Strategy will develop a clear, actionable understanding of consumers and translate it into strategic direction for the business. This leader will oversee Consumer Research and Programming Research, integrating internal data, external research, and market trends to create a holistic view of audiences and identify opportunities for SiriusXM.

Responsibilities

Lead Consumer Research and Programming Research, establishing an integrated learning agenda focused on the most important consumer and business questions.
Develop and maintain a clear point of view on our audiences, including their needs, motivations, behaviors, perceptions and barriers.
Define meaningful consumer segments and identify areas of opportunity based on consumer needs and business potential.
Synthesize consumer and programming research with behavioral data and business performance to identify the insights and opportunities that matter most.
Incorporate external research and industry, competitive, cultural and macroeconomic trends to understand how the consumer environment is changing and what it means for SiriusXM.
Partner closely with Commercial Analytics & Data Science to connect what consumers say and believe with what customers actually do and the outcomes those behaviors create.
Translate consumer understanding into strategic implications for our customer, engagement, brand and marketing strategies and identify relevant opportunities for Product and Programming.
Identify unmet needs, emerging behaviors and changing expectations that could create new opportunities for SiriusXM.
Develop audience frameworks, strategic briefs and consumer narratives that enable teams to act consistently on a shared understanding of the consumer.
Serve as a senior thought partner to leadership, bringing an independent consumer perspective to important decisions and challenging assumptions when the evidence suggests a different direction.
Set the operating model, priorities, performance standards and decision rights for the Consumer Strategy function, balancing strategic priorities with high-quality execution.
Lead and develop directors and senior managers across the function, establishing clear accountability, coaching leaders and strengthening organizational capability.
Make tactical decisions within Consumer Strategy and ensure the function's work translates into measurable improvements in departmental effectiveness, customer outcomes and business performance.
Manage the Consumer Strategy functional budget and prioritize research and insight investments to maximize business impact and cost efficiency.
Lead operational improvements and change initiatives within the function, improving processes, collaboration and the adoption of consumer-led decision making.
Manage functional risks and compliance responsibilities within Consumer Strategy and ensure appropriate governance of the function's work.

Requirements

Typically has 15 or more years of experience with 8-10 or more years of management experience.
Significant leadership experience in consumer strategy, consumer insights, audience strategy, market research or a related discipline within a sophisticated consumer-facing organization.
Demonstrated ability to lead consumer research capabilities while moving beyond research to strategic synthesis and application.
Exceptional ability to connect quantitative analysis, qualitative research, behavioral data and external signals into a clear and actionable consumer point of view.
Strong consumer intuition and a deep understanding of the needs, motivations, perceptions and behaviors that influence consumer decisions.
Strong structured thinking and problem-solving skills, with the ability to frame ambiguous questions, develop hypotheses and identify the few issues that matter most.
Fluency in quantitative and qualitative research methodologies and enough analytical depth to challenge findings and draw meaningful conclusions without needing to personally perform the underlying analysis.
Strong external orientation and curiosity about changes in culture, technology, competition, media consumption and the broader economic environment.
Demonstrated commercial judgment and the ability to connect consumer opportunities to meaningful customer and business outcomes.
Experience with segmentation, audience frameworks, consumer opportunity assessment and translating those insights into business or marketing strategy.
Exceptional communication and storytelling skills, with the ability to simplify complexity and create compelling strategic narratives for senior executives.
Demonstrated ability to influence across Marketing, Product, Programming, Analytics and other functions without relying on direct authority.
Experience in subscription, media, entertainment, technology or another consumer-oriented business is strongly preferred.
Demonstrated experience leading directors and senior managers, including setting expectations, developing leaders and driving performance across a function.
Demonstrated experience managing functional budgets, prioritizing investments and balancing strategic impact with operating efficiency.
Experience leading functional change, process improvement and risk management in a complex organization.
Must have legal right to work in the U.S.

Skills

Consumer strategy
Consumer insights
Audience strategy
Market research
Quantitative analysis
Qualitative research
Behavioral data analysis
Strategic synthesis
Structured thinking
Problem-solving
Segmentation
Audience frameworks
Consumer opportunity assessment
Communication
Storytelling
Influencing
Budget management
Process improvement
Risk management

Location

Remote

Work Type

Full-time

Experience Level

15+ years of experience
8-10+ years of management experience

Salary/Compensations

$213,500 to $280,000

About the Company

SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices.
Our vision is to shape the future of audio, where everyone can be effortlessly connected to the voices, stories and music they love wherever they are.
SiriusXM is the leading audio entertainment company in North America, and the premier programmer and platform for subscription and digital advertising-supported audio products.
SiriusXM's platforms collectively reach approximately 150 million listeners, the largest digital audio audience across paid and free tiers in North America, and deliver music, sports, talk, news, comedy, entertainment and podcasts.
Pandora, a subsidiary of SiriusXM, is the largest ad-supported audio entertainment streaming service in the U.S.
SiriusXM's subsidiaries Simplecast and AdsWizz make it a leader in podcast hosting, production, distribution, analytics and monetization.
The Company’s advertising sales organization, which operates as SiriusXM Media, leverages its scale, cross-platform sales organization and ad tech capabilities to deliver results for audio creators and advertisers.
SiriusXM, through SiriusXM Canada Holdings, Inc., also offers satellite radio and audio entertainment in Canada.
In addition to its audio entertainment businesses, SiriusXM offers connected vehicle services to automakers.
Pandora provides consumers with a uniquely-personalized music and podcast listening experience with its proprietary Music Genome Project® and Podcast Genome Project® technology.
Pandora is available through its mobile app, the web, and integrations with more than 2,000 connected products.

Equal Opportunity

SiriusXM is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, alienage or citizenship status, age, disability or handicap, sex, gender identity, marital status, familial status, veteran status, sexual orientation or any other characteristic protected by applicable federal, state or local laws.