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About the Role
We Are Social is seeking an Associate Account Director to lead a team managing day-to-day account initiatives for assigned clients. This role balances client relationship management with internal leadership to ensure impactful results and agency profitability.
Responsibilities
- Manage key day-to-day client relationships and partners, ensuring satisfaction through proactive communication and sophisticated conflict resolution.
- Deliver channel strategies and tactics for specific product launches.
- Track work progress and deliverables and relay client feedback to team.
- Provide strategic marketing guidance and thought leadership.
- Understand clients’ businesses while simultaneously educating clients about how we can help them achieve their goals.
- Become fluent in business objectives and organization goals.
- Oversee client profitability/burn report, account budgeting/actualization and measurement metrics that demonstrate clear return to the client.
- Work with internal team to develop, maintain, and adhere to schedules and plans as outlined by client.
- Acquire proper internal and client approvals to ensure smooth and timely project execution.
- Lead client presentations and prepare for tough client questions and being able to contribute in discussions that shifts the room toward a desired outcome.
- Communicate and follow up with clients and internal departments regarding all projects to address any concerns.
- Maintain working knowledge all aspects of production with vendors on behalf of the client.
- Prepare and oversee the status of all client jobs and/or projects, confirm that all jobs are delivered on-time, and expedite operations that delay or alter schedules to meet unforeseen conditions.
- Lead internal milestones for the pitch process, conducting market research, drafting proposals, and building the first-draft staffing plans against agreed-upon deliverables.
- Build successful partnerships with client business leads and key decision makers to increase and expand revenue opportunities by identifying production solutions.
- Develop staffing plans and proposals for new projects and briefs.
- Maintain rigor and consistency in use of agency financial systems and templates.
Requirements
- 4+ years in an account management role or similar preferably within a creative advertising agency, with a specific emphasis on social media content strategy and execution.
- Bachelor's degree in marketing, advertising, communications, or a related field.
- Proven account management and client communication skills.
- Deep understanding of the social landscape and social platforms, features and best practices.
- Experience with scoping, timeline creation, project management, margin, and revenue growth in close partnership with project management, production and finance teams.
- Knowledge of brand experience, influencer/creator marketing, social-first creative and strategy playbooks.
- Curiosity about clients’ business and a passion for solving business problems.
- Financial literacy and management of budgets.
- Demonstrated expertise and experience delivering channel assets – from up front strategy and planning through activation and execution.
- Highly proficient with Google Suite and Slack.
- Baseline knowledge of A.I. tools and functions.
- Added plus: Knowledge of Asana.
Skills
- Social media content strategy
- Social media execution
- Account management
- Client communication
- Social landscape
- Social platforms
- Features and best practices
- Scoping
- Timeline creation
- Project management
- Margin management
- Revenue growth
- Brand experience
- Influencer/creator marketing
- Social-first creative
- Strategy playbooks
- Problem solving
- Financial literacy
- Budget management
- Channel asset delivery
- Strategy planning
- Activation
- Execution
- Google Suite
- Slack
- A.I. tools
- Asana
Location
- Global
Work Type
- Full-time
Experience Level
- 4+ years
Education Level
- Bachelor's degree
Benefits
- Passport program for global office exploration
- Celebration of wins and losses
- Snacks
About the Company
- We Are Social is a creative agency powered by social connections, focused on creating trending campaigns.
- They have worked with brands like McDonald’s, Adidas, Universal Studios, and YouTube.
- The agency celebrates diverse perspectives and experiences, welcoming unique voices and talents.
Equal Opportunity
- We Are Social is an equal opportunity employer, committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.
- Privacy Notice for California Employees and Job Applicants available at https://wearesocial.com/us/wp-content/uploads/sites/3/2023/07/CA-Employee-and-Job-Applicant-CPRA-Notice.pdf