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About the Role
Surgical Solutions is a healthcare solutions company specializing in mission-critical support for hospital operating rooms and sterile processing departments. We are driven by a mission to improve the lives of patients and healthcare teams. Joining us means being part of a supportive, innovative culture where your work matters, allowing you to grow, collaborate, and help create better outcomes.
Responsibilities
- Set a high standard of performance for staff and peers.
- Understand surgical procedures and anticipate the needs of staff and surgeons to ensure exceptional service.
- Confirm all video and surgical equipment is fully functional.
- Arrange monitors and equipment according to surgeon preferences.
- Verify proper connection and operation of all necessary equipment.
- Address supply needs promptly and assist OR staff as requested.
- Collect and inventory instruments and equipment for cleaning and sterilization.
- Maintain strict standards for decontamination, inspection, assembly, wrapping, and sterilization of surgical instruments.
- Ensure no instruments remain at shift end.
- Manage laparoscopic equipment, including routine maintenance and coordinating repairs.
- Keep surgeon preference cards current and accurate.
- Provide consistent, high-quality service while fostering professional relationships with OR staff.
- Demonstrate punctuality and flexibility; available for on-call and rotational shifts including weekdays, weekends, and holidays.
- Learn and effectively utilize all required technologies per company policy.
- Use company devices to access systems such as ADP, Outlook, Concur, Slack, and SCMP as needed.
- Support team and hospital operations by performing additional duties as assigned.
- Manage company property responsibly; loss or damage may result in repayment.
Requirements
- Reliable with consistent on-site attendance; able to work any day Sunday–Saturday including 24/7 rotational coverage.
- Capable of working under high-stress conditions and making critical decisions in emergencies.
- Build positive relationships with clients and colleagues while maintaining professionalism.
- Thrive both independently and as a team player with respect and consideration for others.
- Adapt quickly to a fast-paced hospital environment involving exposure to bloodborne pathogens, chemical disinfectants, and infectious materials.
- Perform tasks involving bending, squatting, kneeling, crawling, and maneuvering heavy equipment.
- Stand for extended periods and lift or carry items weighing up to 50 pounds (or more with assistance).
- Meet vision and hearing requirements, including color recognition, essential for job duties.
- Wear personal protective equipment (PPE) such as gloves, gowns, and eye protection as required.
- Strong communication skills with the ability to anticipate and respond quickly and accurately.
- Availability for 24/7 hospital coverage, including rotational shifts on weekdays, weekends, and holidays.
- COVID-19 vaccination is required for this position.
Skills
- Communication skills
- Customer service
Work Type
- On-site
- Full-time
- Contract
Experience Level
- 2-5 years of face-to-face customer service experience
- One year of OR and/or Sterile Processing Department (SPD) experience preferred
Education Level
- High school diploma or GED required
- Certified Registered Central Sterile Technician (CRCST) or Certified Surgical Technician preferred
- CRCST must be obtained within 120 days of hire
About the Company
- Surgical Solutions is a healthcare solutions company specializing in mission-critical support for hospital operating rooms and sterile processing departments.
- We are driven by a simple but powerful mission: to improve the lives of the patients and healthcare teams we serve.
- Joining us means more than just a job — it’s about being part of a supportive, innovative culture where your work matters.
- Here, you’ll grow, collaborate, and help create better outcomes every day.
- If you’re looking for a place that values your passion and purpose, Surgical Solutions is ready for you.