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About the Role
The Field Service Representative is responsible for scheduled and break-fix service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA). This role requires establishing and maintaining excellent rapport with customers and colleagues, while supporting products and services for the "Edge" market segment.
Responsibilities
- Perform service tasks as assigned per company policies and procedures.
- Work under direct supervision or independently based upon training completion.
- Render on-site and phone assistance to customers.
- Communicate with Technical Support on technical or procedural issues.
- Implement Field Change Notices per published guidelines.
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
- Operate in a safe manner in accordance with published safety guidelines.
- Maintain and operate company vehicle in accordance with local laws and company policy.
- Wear appropriate PPE as per company guidelines and in accordance with job duties.
- Adhere to work hours policy guidelines – “14 hours rule”.
- Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
- Complete accurate and timely administrative tasks (i.e. Time cards, expense reports, mileage reports, Service Request task closure, service reports) per company guidelines.
- Maintain individual inventory and perform cycle counts in accordance with company policy.
- Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies.
- Provide proper and adequate communication to internal and external customers.
- Provide estimated time of arrival to the customer where applicable.
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment.
- Strive to provide all customers a “first time fix” for their equipment.
- Maintain customer satisfaction rates per company guidelines.
- Attend Customer Meetings as required.
- Maximize productivity by combining service opportunities.
- Complete all technical and administrative work in an efficient and timely manner.
- Make technical and commercial decisions under pressure.
- Properly evaluate site and equipment for appropriate billing status.
- Maintain productive utilization rate per company guidelines.
- Perform inventory cycle counts per company guidelines.
- Adhere to company dress code and safety regulations.
- Meet or exceed on-site response time requirements for each customer.
- Understand and comply with company startup/escalation processes and procedures.
- Maintain proper and adequate level of internal communications.
Requirements
- High school diploma or Vocational School Diploma
- 0-2 years of relevant industry experience
- Good theoretical understanding of electrical power system
- Proficient with Microsoft office including Outlook, Word and Microsoft Excel.
- Familiarity with electrical / electronic test equipment and fundamentals
- Communicate professionally and respectfully in both written and verbal forms
- Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
- Collaborative with peers, customers, suppliers, and leadership
- Complete administrative tasks (i.e. report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
- Render technical on-site and phone assistance to customers
- Perform general and preventive maintenance on UPS systems
- Respond to emergency calls at customers request
- Make basic site evaluation skills to include: environmental temperature, and general operating conditions
- Follow written technical documentation (i.e. procedures and product manuals) to perform service tasks
- Employ elementary fix/repair techniques based on directed supervision
- Complete service tasks and return unit to full operating conditions based upon directed supervision
- Summarize and report all work related tasks performed in written and verbal form
- Travel is required
- Flexible schedules (weekends, evenings, and holidays)
- Valid driver’s license
- Candidates are required to successfully pass a pre-employment background check and a vehicle records check.
- Regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell.
- Frequently required to sit and climb or balance.
- Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Must have ability to regularly lift at least 50 pounds.
- Will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.
Skills
- Microsoft office including Outlook, Word and Microsoft Excel
- Electrical / electronic test equipment and fundamentals
- Basic site evaluation skills
- Written technical documentation
- Elementary fix/repair techniques
- Written and verbal reporting
Location
- Onsite
Work Type
- Full-time
- Travel required
Experience Level
- 0-2 years relevant industry experience
Education Level
- High school diploma or Vocational School Diploma
About the Company
- Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously perform optimally and grow with their business needs.
- Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network.
- Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries.
- Visit Vertiv.com to learn more.
Equal Opportunity
- Vertiv is an Equal Opportunity/Affirmative Action employer.
- We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
- If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com [help.join@vertiv.com].