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About the Role
We are looking for an enthusiastic Retail Supervisor to join our team and play a key role in leading daily retail operations. This is an exciting opportunity to combine your retail leadership experience with a dynamic attractions environment where no two days are the same.
Responsibilities
- Lead by example on the shop floor, delivering world-class guest experiences every day.
- Coach, mentor, and motivate team members to achieve service, sales, and operational goals.
- Support recruitment, onboarding, training, and ongoing development of the Retail Team.
- Drive retail performance through effective merchandising, inventory control, and sales initiatives.
- Monitor key performance indicators (KPIs) and contribute to revenue growth across retail operations.
- Manage guest concerns professionally and ensure effective guest recovery when needed.
- Ensure the highest standards of cleanliness, safety, visual presentation, and operational compliance.
- Assist with labor planning, scheduling, and staff utilization to meet business needs.
- Support stock management, inventory accuracy, replenishment processes, and stock takes.
- Act as a Duty Manager when required, helping oversee the daily operation of the attraction.
- Foster a positive, fun, and guest-obsessed team culture.
Requirements
- High School Diploma or GED required.
- College degree preferred.
- Minimum of 2 years of supervisory experience in a retail, hospitality, visitor attraction, or similar customer-focused environment.
- Proven experience leading teams and driving operational success.
- Strong customer service and sales skills.
- Experience with merchandising, inventory management, and retail operations.
- Excellent communication, coaching, and people management abilities.
- Ability to remain calm and professional in a fast-paced environment.
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Comfortable using retail systems, POS systems, and inventory management tools.
Skills
- Customer service
- Sales
- Merchandising
- Inventory management
- Retail operations
- Communication
- Coaching
- People management
- Organizational skills
- Multitasking
- Prioritization
Location
- Remote
Work Type
- Full-time
Experience Level
- 2 years of supervisory experience
Education Level
- High School Diploma or GED
- College degree preferred
Salary/Compensations
- USD $22.00/Hr.
Benefits
- Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
- Recognition Programs and Rewards: Celebrate your achievements and hard work!
- 401(k) Program: Save for the future with company matching contributions.
- Tuition Reimbursement Programs: Get support for further education and career growth.
- Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!
About the Company
- Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world.
- Merlin Entertainments are facilitating the LEGO Group’s recruitment process for this role as part of a transitional service agreement with the LEGO Group.
Equal Opportunity
- We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
- The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
- The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe.
- Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.