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About the Role
This role is for a business leader responsible for executing the regional strategy in Europe East through effective management of people and process. The individual will be accountable for the region's sales P&L, strategic and operational management, and coaching sales directors to achieve ambitious growth. Key components include integrity, vision, professionalism, process discipline, and passion, with a focus on high-level customer service and staff development. This is a 12-month contract position.
Responsibilities
- Achieve sales team effectiveness and engagement, measured by Close Rate, ENPS, and Sales NPS.
- Collaborate with HR and direct reports on selection, onboarding, development, retention, and engagement of Destination Experts.
- Coach and develop Sales Directors to review, understand, and performance manage team members' sales, customer service, and productivity results.
- Build and execute direct report development plans to drive optimal performance and deliver against regional plans.
- Deliver against the region’s customer experience goals by ensuring the sales team provides a great customer journey.
- Collaborate with Product to ensure product and in-country experiences meet client expectations.
- Collaborate with Marketing to ensure lead generation activities support the monthly sales pipeline.
- Be accountable for the region’s Profit & Loss, managing revenue generation and influencing strategies across marketing, lead generation, competitive analysis, pricing, product, and merchandising.
- Develop and manage the go-to-market plan for the region to increase revenue, maximize margin, balance staffing, build market share, and establish a differentiated brand.
- Review regional results and develop action plans with key stakeholders to address opportunities and enhance customer experience.
Requirements
- Bachelor's degree in Business, Marketing, Commerce, Hospitality, or a related discipline.
- Minimum of 10 years of leadership experience in sales, commercial operations, or business management.
- Experience leading geographically dispersed teams and driving results across international markets.
- Strong financial and business acumen, including experience reviewing performance metrics and business results.
- Exceptional communication, influencing, and stakeholder management skills.
- Demonstrated ability to operate effectively in a dynamic, fast-paced environment.
- Proven capability to build strong partnerships across functions and levels of the organization.
- Consult with your manager before applying.
Skills
- Leadership
- Sales Management
- Marketing
- Communication
- Analytical Skills
- Sales & Marketing Skills
- Financial Acumen
- Business Acumen
- Stakeholder Management
- Customer Service
- Mentorship
- Performance Management
- Process Discipline
Work Type
- 12-month contract
Experience Level
- 10+ years leadership experience
Education Level
- Bachelor's degree