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About the Role
To maintain a steady flow of products to internal/external Customers in a quality and safe method at minimal cost.
Responsibilities
- Respond to customer quality issues professionally and in a timely manner.
- Provide onsite support and service to customers, third-party representatives, and certification bodies.
- Validate new project prototypes with customers using Product Quality Planning tools (FAI’s, PPAP’s, Gage R&R’s, Work Instructions).
- Coordinate and facilitate cross-functional teams for 8D/CAPA Processes, including containment, brainstorming, cause and effects, and action item follow-through.
- Collect and distribute Customer Quality Scorecards (Quality, Warranty, On-time delivery) and other feedback.
- Handle and analyze Return Material Authorizations (RMA).
- Prepare weekly/monthly customer quality status reports.
- Provide quality process training and reviews.
- Facilitate and audit 5S activities on the factory floor.
- Perform internal and external audits per ISO and/or other Quality standard requirements.
- Develop incoming material control plans and coordinate with suppliers and customers.
- Perform supplier selection and management using APQP and PPAP methodology.
- Develop and manage supplier performance records.
- Assess and review supplier corrective action plans.
- Conduct/participate in MRB and lead identified actions.
- Perform other duties as assigned.
Requirements
- Minimum of AS degree in a technical discipline desired.
- Minimum 3 years in an industrial environment as a manufacturing or Quality Professional required.
- Experience in ISO and AS preferred.
- Ability to read blueprints/drawings.
- Ability to perform Quality Inspection with mechanical/functional gaging and test equipment.
- Demonstrated use and understanding of analytical problem-solving tools preferred.
- Demonstrated use and understanding of Six Sigma Techniques preferred.
- Knowledge of welding techniques and standards (AWS D1.1, 1.2, EN, ISO) desired.
- Knowledge and use of ISO 9001 desired.
Skills
- Product Quality Planning tools
- FAI’s
- PPAP’s
- Gage R&R’s
- Work Instructions
- 8D/CAPA Processes
- APQP methodology
- Analytical problem solving
- Six Sigma Techniques
- Welding techniques and standards
- ISO 9001
- Blueprint reading
- Mechanical/functional gaging
- Test equipment operation
Experience Level
- Minimum 3 years
Education Level
- AS degree
- ASQ
- CQT
- CQE