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About the Role
The Manager Home and Community Care (HCC) - Registered Nurse provides professional and practice leadership to staff, ensuring safe, effective, and quality client care within their program area. This role is accountable for working within a regional management team to achieve operational goals, managing in-home care services, staff hiring, supervision, training, client service programs, and team operations.
Responsibilities
- Directs and monitors delivery of client care services and day-to-day functions and performance of front-line staff in accordance with current regulatory guidelines and VON policies, procedures, and standards.
- Assists staff to complete risk assessments, investigations of issues, injuries, and reporting related to client or employee incidents.
- Monitors performance related to funder expectations regularly and contributes to the development and implementation of quality improvement activities to achieve performance targets through monitoring of reported services.
- Guides new employees through the orientation process and ensures all probationary reviews and stay interviews are completed.
- Applies a working knowledge of relevant collective agreements and local labor rules in daily decision-making.
- Participates in budget preparation, financial performance management, and measurement reports.
- Participates in local, regional, or national teams or committees as required.
- Develops team procedures and guidelines in collaboration with internal stakeholders to ensure best practices.
- Builds and sustains strategic relationships with current, new, and prospective VON partners and community organizations.
- Receives and documents employee, family, and client complaints or issues related to service delivery; engages other VON managers in resolving issues or escalates to the appropriate Director.
- Participates on the on-call rotation.
- Ensures occupational health and safety policies, programs, and activities are performed by staff in compliance with VON's health and safety policies and guidelines and the Occupational Health and Safety Act.
- Assesses and documents community needs and assists in developing business and funding proposals.
- Provides support for department presentations and reports.
- Completes reports for internal and external stakeholders, conducting relevant analysis and ensuring timely submission.
- Completes risk assessments, investigations of issues, incidents, or injuries as required.
- Facilitates front-line staff development and growth using a team approach and working with practice leaders, educators, preceptors, and clinical experts.
- Provides service provider personnel with access to clinical advice, support, and clinical reference resources.
- Assists with the delivery of in-home nursing care services, as required.
- Promotes the strategy of VON and its role as an integrated community care provider.
- Prioritizes and ensures alignment of emerging opportunities with VON's strategic plan.
- Provides leadership in navigating the requirements and complexities of unionized and non-unionized environments.
- Coaches, advises, motivates, and provides leadership to staff; creates a positive workplace.
- Promotes the LEAN team management approach.
- Ensures mechanisms for staff to share organizational news and provide feedback.
- Ensures the completion of performance development and learning plans for all staff.
- Promotes common approaches to orientation, learning, motivating, recognizing, and supporting staff.
- Provides leadership in promoting a safe and healthy workplace.
- Compliant with the VON Safety Management System, including all Safe Work Practices and Procedures.
- Provides leadership and commitment to building client and family engagement and following Accreditation Canada Standards.
- Promotes work/life balance, fostering professional excellence and personal fulfillment and health.
- Promotes the use of technology-based systems for knowledge capture, transformation, and distribution.
- Abides by all confidentiality and protection of personal information policies, regulations, and practices and ensures appropriate safeguards are in place.
Requirements
- Must have a personal vehicle or access to reliable transportation and possess both a current driver’s license and proof of vehicle insurance, if applicable.
- A current and original copy of a satisfactory Criminal Records Check.
- A Vulnerable Sector Search and/or a Child Abuse Registry Check may be required.
- Willingness to travel regularly during the day as well as periodically overnight(s) to support sites and attend meetings.
- Available to work flexible hours.
- Must be able to wear Personal Protective Equipment (PPE).
Skills
- Excellent critical thinking, assessment, and problem-solving skills.
- Strong attention to detail.
- Excellent verbal and written communication skills.
- Proficient in using Microsoft Office software, including PowerPoint, Word, Excel, and Outlook.
- Demonstrated ability to effectively structure daily work activities with minimal supervision.
- High level of organizational and interpersonal skills.
- Able to work under pressure in a fast-paced environment while balancing competing priorities.
- Ability to exercise innovation and identify opportunities by practicing LEAN principles and methodologies.
- Strong public relations and networking skills.
- Demonstrated skillsets in leadership and team building.
- Ability to accept and facilitate change.
- Ability to speak French is an asset in French Designated areas.
Location
- On Call
Work Type
- Temporary
- Full-time
- 1.0 FTE
- 75 Hours Bi-Weekly
Experience Level
- A minimum of 5 years’ experience in functional area they are overseeing
- A minimum of 2 years’ experience managing others
Education Level
- Post-Secondary education in a related field
- Regulated Health Professional and certification as a Registered Nurse
About the Company
- VON is a national, not-for-profit organization that provides health and social services to people of all ages, from coast to coast to coast.