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About the Role
FoodChain ID is seeking an experienced and commercially minded Account Manager to manage and develop a portfolio of existing UK clients across certification, inspection, testing, and related technical services. This role focuses on building strong client relationships, understanding their needs, supporting renewals, and identifying opportunities to expand services.
Responsibilities
- Manage a defined portfolio of UK clients and act as the principal commercial point of contact.
- Build and maintain strong, trusted relationships with client stakeholders.
- Develop a clear understanding of each client’s business, operating environment, regulatory obligations, and future requirements.
- Create and maintain account plans covering relationship objectives, renewal activity, risks, opportunities, and agreed actions.
- Lead and coordinate the renewal process for various services, working closely with delivery teams.
- Identify relevant cross-sell and account-development opportunities across FoodChain ID’s TIC portfolio.
- Prepare and present proposals, quotations, and commercial updates in collaboration with technical and operational colleagues.
- Coordinate internal responses to client requests, ensuring actions are clearly assigned, followed up, and completed.
- Support the resolution of commercial or service issues by bringing internal stakeholders together and maintaining clear communication with the client.
- Monitor account performance, client satisfaction, revenue, renewal dates, pipeline, and risks, maintaining accurate CRM records.
- Keep informed about developments in UK and international food safety, certification, regulatory, and sustainability requirements.
- Provide regular forecasts and account updates to management, highlighting renewal confidence, growth opportunities, risks, and required support.
Requirements
- Experience in account management, client relationship management, or business development within TIC, certification, testing, inspection, food safety, regulatory compliance, or a related technical services environment.
- Proven record of retaining and developing existing client relationships and achieving commercial targets.
- Experience managing renewals, preparing quotations or proposals, and identifying appropriate additional services for existing clients.
- Practical understanding of the food, agri-food, manufacturing, retail, or supply-chain sectors.
- Experience working with multiple stakeholders and coordinating activity across technical, operational, and commercial teams.
- Strong working knowledge of Microsoft Office (Word, Excel, Outlook).
- Experience using a CRM system.
- Right to work in the UK.
Skills
- Excellent communication and relationship-building skills.
- Commercial awareness.
- Ability to explain technical or regulated services clearly.
- Well organised, responsive, and capable of managing multiple accounts, deadlines, and priorities.
- Strong negotiation, presentation, and influencing skills.
- Collaborative approach.
- Strong attention to detail.
- Self-motivated and professional.
- Ability to work independently.
- Excellent written and spoken English.
Location
- UK wide client travel
Work Type
- Remote based
Experience Level
- Experienced
Education Level
- A relevant degree or professional qualification is desirable but not essential where equivalent sector experience is demonstrated.
About the Company
- For more than two decades, FoodChain ID has been at the forefront of the New Food industry, providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety and sustainability.
- Our technical and business services support food safety, certification, testing, inspection, regulatory compliance and sustainability across the food chain.
- Today, more than 30,000 companies in over 100 countries rely on our industry-leading solutions.
- The FoodChain ID vision encompasses nothing less than assuring the safety, transparency and integrity of the global food chain, one client and product at a time.