Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this IT Infrastructure Manager role.

Rezi rewrites your resume against HEARTSHARE HUMAN SERVICES OF NEW YORK's job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the IT Infrastructure Manager posting at HEARTSHARE HUMAN SERVICES OF NEW YORK — free, in seconds.

About the Role

The IT Infrastructure Manager is responsible for the administration, security, reliability, and continuous improvement of the Agency’s technology infrastructure. This role serves as a senior technical resource across various technologies and supports infrastructure planning, project execution, and vendor coordination. As a member of senior IT leadership, the IT Infrastructure Manager provides technical direction and coordination to IT staff involved in infrastructure operations and projects, and may provide broader oversight and decision-making support when senior IT leadership is unavailable.

Responsibilities

Manage and support the Agency’s on-premises and cloud infrastructure, including servers, Microsoft 365, Azure, Active Directory, Entra ID, virtualization, networking, storage, backup, and related technologies.
Monitor infrastructure availability, performance, capacity, security, patching, upgrades, and system health.
Serve as a senior escalation point for complex systems, cloud, network, endpoint, and infrastructure issues.
Manage user accounts, permissions, administrative access, identity and access controls, and related security configurations.
Support infrastructure security technologies, including endpoint protection, email security, firewalls, vulnerability management, and security monitoring.
Manage backup, replication, restoration, and disaster recovery systems and support business continuity planning.
Lead or coordinate infrastructure projects, upgrades, migrations, deployments, and technology implementations.
Evaluate existing technologies and recommend improvements, replacements, automation, and modernization opportunities.
Develop and maintain infrastructure documentation, procedures, diagrams, standards, inventories, and technical records.
Provide day-to-day technical leadership, work assignment, coaching, mentoring, and supervision to the agency.
Monitor staff assignments and ensure work is completed accurately, professionally, and within established timelines.
Participate in performance evaluations, staff development, onboarding, and performance management as assigned.
Coordinate with vendors, managed service providers, consultants, and telecommunications providers.
Assist with technology procurement, licensing, lifecycle planning, budgeting, and vendor evaluation.
Participate in IT governance, change management, asset management, security, compliance, and audit activities.
Provide IT leadership with regular updates on infrastructure health, projects, risks, incidents, and recommendations.
Provide advanced technical assistance to end users and IT staff when escalation is required.
Ability to function as a member of a team is a must.
Performs other job-related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.
May supervise IT Support personnel and other assigned IT staff.
Responsibilities may include work assignment, technical oversight, coaching, performance management, training, and professional development.
May also be required to provide broader supervisory and operational coverage for the IT department during periods when other members of IT leadership or upper management are unavailable, including scheduled leave or PTO, to ensure continuity of operations, staff support, and timely decision-making.

Requirements

Strong working knowledge of Windows Server
Strong working knowledge of Active Directory and Group Policy
Strong working knowledge of Microsoft Suites and Services (Entra ID, Azure, M365/Exchange Online, Intune, etc)
Strong working knowledge of Remote Monitoring and Management (ConnectWise Automate)
Strong working knowledge of VMware, Hyper-V or similar virtualization technologies
Strong working knowledge of DNS, DHCP, LAN/WAN, VPN, wireless, and firewall technologies
Strong working knowledge of Backup and disaster recovery
Strong working knowledge of Endpoint and email security
Strong working knowledge of Vulnerability management
Strong working knowledge of IT service and asset management
Strong working knowledge of Infrastructure monitoring
Strong working knowledge of Change management and IT governance
Strong working knowledge of Cybersecurity best practices and frameworks
Advanced technical troubleshooting and problem-solving skills
Leadership, delegation, and staff development skills
Strong judgment, accountability, proactive, and initiative
Project and vendor management skills
Strong written and verbal communication skills
Ability to manage competing priorities and deadlines
Strong documentation and organizational skills
Ability to communicate with both technical and non-technical stakeholders
Ability to identify and appropriately escalate operational and security risks
Five or more years of progressively responsible experience in systems administration, infrastructure, or enterprise IT.
Extensive experience with Windows Server, Active Directory, Group Policy, DNS, DHCP, Microsoft 365, Intune, Azure, and Microsoft Entra ID.
Experience with VMware, Hyper-V, backup and disaster recovery systems, networking, firewalls, WAN/VPN technologies, and endpoint management.
Prior experience in technical leadership, supervision, or project leadership is preferred.
A valid New York State driver’s license is strongly preferred.
Must be able to lift or move up to 30 pounds
Occasionally travel to other agency sites

Skills

Windows Server
Active Directory
Group Policy
Microsoft 365
Azure
Entra ID
VMware
Hyper-V
Networking
Storage
Backup
Disaster Recovery
Endpoint Security
Email Security
Firewalls
Vulnerability Management
Identity and Access Controls
Remote Monitoring and Management (ConnectWise Automate)
DNS
DHCP
LAN/WAN
VPN
Wireless
IT Service Management
Asset Management
Infrastructure Monitoring
Change Management
IT Governance
Cybersecurity
Technical Troubleshooting
Problem-Solving
Leadership
Delegation
Staff Development
Project Management
Vendor Management
Written Communication
Verbal Communication
Documentation
Organization

Location

Brooklyn, NY

Work Type

Full-Time
Onsite

Experience Level

Senior
Five or more years of experience

Education Level

Bachelors Degree or Equivalent
Bachelor’s degree in information technology, computer science, information systems, cybersecurity, or a related field.

Salary/Compensations

$90000.00 - $110000.00

Benefits

Rewarding Work in a team environment.
Paid vacation, sick, personal days, and holidays.
403(B) retirement plans with employer contribution.
Health, dental, vision and life insurance.
Employee Assistance Program (EAP).
Flexible spending account (Dependent Care, Medical, Parking, and Transit).
Employee Appreciation Programs and Events.
Tuition Assistance Program.
Professional Development opportunities.
Wellhub Discount
Verizon Wireless Discount.
BJs Membership discount.
Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates & more

About the Company

For over 150 years, Heartshare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.
HeartShare Human Services of New York nurtures and empowers children and adults with intellectual and developmental disabilities.

Equal Opportunity

HeartShare is an Equal Opportunity Employer (EOE).
If you need to request accommodation during the recruiting process, please reach out to Leaves@heartshare.org.