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About the Role

The Case Management Supervisor is a key member of the human service leadership team, responsible for overseeing the development and execution of service and care plans for residents. This role aims to create a supportive environment that fosters stabilization, independence, self-reliance, and skills development, while leading a team of Case Managers and coordinating community resources.

Responsibilities

Ensure residents receive quality and appropriate services per organizational principles and program requirements.
Review service and care plans to ensure they are customized to resident needs, aligned to biopsychosocial assessments, and promote independence and long-term stability.
Develop partnerships and service agreements with external providers for issues such as immigration, legal, health, mental health, childcare, public benefits, employment, and education.
Ensure residents are actively engaged in public benefits and city programs.
Ensure school-age children in Family Shelters receive transportation, school transfers, and ESL/ELL/IEP services as needed.
Develop and maintain a resource network for referrals.
Ensure Case Managers leverage external services and advocate with providers to secure services.
Ensure residents maintain healthy hygiene and housekeeping.
Engage residents with behavioral issues compromising health and safety with Social Workers and external resources.
Review discharge plans to ensure continued enrollment in public benefits and linkages to community-based organizations.
Review performance and productivity of Case Managers, providing constructive feedback, guidance, and technical assistance.
Provide performance evaluations.
Troubleshoot difficult resident cases and intervene in special needs cases.
Conduct regular 1-on-1 meetings with team members and update performance goals in Paycom.
Ensure Case Managers adhere to CHI code of conduct and comply with all relevant rules and regulations.
Document interactions and communications with residents in CARES and AWARDS.
Perform other duties as assigned by supervisor and Program Director.

Requirements

Bachelor’s degree in social work or psychology required.
Five (5) years of experience plus two (2) years of supervisory experience in social services for clients.
Minimum of seven (7) years of case management experience and three (3) years of supervisory experience in the past ten (10) years may be substituted for educational requirement.
Professional verbal and written communication skills.
Proficiency in English required.
Professional competency in MS Word, Excel, Outlook and the internet.
Ability to formulate simple financial budgets and coach budget management skills.
Ability to prioritize, make appropriate decisions and judgment calls.
Experience working with homeless individuals and people living with health and/or mental health issues and substance use.
Ability to engage residents.
Extensive experience with service and care plan development and implementation.
Experience in building and sustaining partnerships and collaborations with external service providers and community-based organizations.

Skills

Multi-lingual and Spanish proficiency prioritized.
Experience with CARES, HOME, CAPS, and AWARDS prioritized.

Location

NYC - Bronx - 233 - Bronx, NY

Work Type

Full-time
Onsite

Experience Level

Supervisory experience required
Minimum of 7 years of case management experience
Minimum of 3 years of supervisory experience in the past 10 years

Education Level

Bachelor's degree in social work or psychology

Salary/Compensations

$66,300.00

Benefits

Generous Paid time off
Personal and Sick Days
Health insurance and health reimbursement account
Dental and vision plans
Flexible spending account
AFLAC supplemental insurance
Dependent Care Spending Account
Commuter Transit and Parking Account
Working Advantage- Employee Perks
401(k) retirement plan
Life insurance
Employee Assistance Program
Monthly trainings and career development plans

About the Company

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.
CHI employs a team of hard-working, compassionate people who want to give back to others in their community.

Equal Opportunity

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.