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About the Role
Own a book of customers, onboarding them, keeping them engaged with their data, and ensuring renewal. The role involves regular conversations with fleet managers and safety interventions based on telematics data, alongside handling customer and broker queries. You will leverage AI tools for meeting preparation and data analysis. No insurance experience is required; strong service instincts and a willingness to learn are key.
Responsibilities
- Owning a portfolio of fleet customers end to end, from onboarding through to renewal.
- Handling inbound policy queries from customers and brokers by phone and email.
- Running quarterly reviews with fleet managers and brokers, tracking actions, and supporting broker onboarding.
- Delivering safety and claims interventions when telematics data flags a risk.
- Working across Underwriting, Finance and Product to investigate and resolve complex issues.
- Capturing customer feedback and raising suggestions for process, automation, and self-serve improvements.
- Using AI tools daily to prepare customer insight packs, draft follow-ups, and organize customer accounts.
Requirements
- A background in customer service, customer success, or account management.
- Natural ability to build rapport with clients.
- A strong desire to learn and coachability.
- Clear written and spoken communication skills, with the ability to simplify complex information.
- Confidence to present to clients.
- A proactive attitude towards problem-solving.
- Strong organizational skills for managing a varied workload with attention to detail.
- Demonstrated use of AI tools in a work context or a strong willingness to adopt them.
Skills
- Customer Service
- Customer Success
- Account Management
- Communication
- AI Tools
- Data Analysis
Location
- Central London
Work Type
- Hybrid
Experience Level
- Not specified
Education Level
- Not specified
Benefits
- 25 days of holiday (+ Bank Holidays)
- Share Incentive Plan
- Workplace Pension
- Private Medical Insurance (including Dental, Optical & Mental Health support options)
- Various Salary Sacrifice Schemes (Holiday Purchase, Tech, Gym, Cycle to Work, Electric Vehicle, Private Medical Insurance for families)
- Enhanced Parental Leave and Pay
- £1000 toward relevant professional qualifications
- £500 per annum towards learning and development
- 3 days paid leave for L&D purposes
About the Company
- Flock uses telematics, AI, and real-time data to proactively help fleet customers prevent road accidents.
- The company pays out millions of pounds annually to fleets that improve their safety.
- Flock was acquired by Admiral in May 2026, combining insurance expertise with startup agility.
- The company is growing rapidly with ambitious plans to save lives.
- The mission is to make the world quantifiably safer.
Equal Opportunity
- Making the world quantifiably safer takes more than good data. It takes a team where different perspectives are heard, and that's a priority here.
- We insure fleets and drivers from every background, and we know a team built the same way makes sharper decisions and a better product for our customers.
- So we hire on merit, full stop, and we actively encourage applications from everyone.
- If you don't tick every box, apply anyway.
- Just come as your genuine self: the qualities and experiences only you bring are exactly what we want.