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About the Role

This is a hands-on commercial leadership role for someone energized by the intimacy, agility, and creativity of a small, highly specialized luxury property. The Commercial Director will play an important role in shaping how Naviva reaches guests, builds demand, and brings its distinctive experiences to life through creative partnerships, compelling programming, targeted activations, and innovative approaches to the luxury travel market.

Responsibilities

Recruit, select and familiarise marketing department personnel with the Resort and their functions.
Train and guide marketing department personnel in the performance of their duties.
Conduct performance evaluations and follow up with marketing department personnel.
Implement activities that positively impact Resort RevPAR performance.
Review and monitor competitive hotels and resorts to formulate recommendations for enhancements.
Identify sources of business available to the Resort and establish priority marketing opportunities.
Develop and implement the Annual Marketing Plan.
Maintain a cooperative working relationship with other departments.
Develop special promotional programs, guest activations and partnerships.
Develop the advertising and business promotion budget in conjunction with the Annual Marketing Plan.
Identify creative opportunities to bring Naviva's distinctive experiences to new and existing audiences.
Develop innovative commercial initiatives that strengthen Naviva's positioning within the luxury travel market.
Actively engage with Resort leadership and operational teams to translate commercial strategies into tangible guest experiences, programming and activations.

Requirements

3 - 5 years of employment in a related position.
Requires strong revenue and budget management skills.
A Team Player and have interpersonal sensitivity.

Skills

Revenue management
Budget management
Marketing
Sales
Catering
Conference Services
Public Relations
Interpersonal skills

Location

On property in Punta Mita, Mexico
Home-based in the United States
Home-based in Mexico

Work Type

Full-time
Travel required

Experience Level

3-5 years

Education Level

3 year university/college degree (or equivalent)

Benefits

Participation in a team of professionals in luxury hotel industry
Excellent working environment
Access to an attractive benefits package
Performance evaluations
Continuous development and learning opportunities
Complementary nights in Four Seasons Hotels and Resorts worldwide
Life insurance
Optimum facilities for employees (Transportation, employees restaurant and laundry for uniforms)

About the Company

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.
Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.
Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to the people and the world around us.
Naviva, A Four Seasons Resort is an intimate, adults-only luxury retreat set across 48 acres of coastal forest on Mexico's Pacific coast, with just 15 luxury tented bungalows.
As one of the world's most distinctive Four Seasons experiences, Naviva combines highly personalized Four Seasons service with a deeply immersive connection to nature, Mexican culture, adventure, culinary discovery and wellbeing.
The resort is intentionally small, allowing every guest experience to be highly individualized, spontaneous and personal.
Naviva has earned recognition from leading travel publications and industry experts, including Condé Nast Traveler's 2026 Gold List, 2026 Triple Crown, and Readers' Choice Awards, as well as inclusion in 50 Best Discovery.
Naviva is also recognized as a Five-Star property by Forbes Travel Guide.
Naviva is designed around a different way of experiencing luxury. There are no traditional schedules or expected routines; guests are invited to shape each day around their interests and curiosity, from ocean adventures and nature experiences to culinary discovery, local culture, creative programming and personalized wellness journeys.
The resort also offers access to the celebrated dining, golf, beach and recreational experiences of neighboring Four Seasons Resort Punta Mita.
We are known to be an inclusive company and provide equal opportunities for our candidates.
We offer our guests an unforgettable experience through highly personalized service, distinctive accommodations, exceptional culinary experiences and immersive programming, all framed by the natural beauty of Mexico's Pacific coast and delivered by highly qualified professionals in the luxury hospitality industry.

Equal Opportunity

Four Seasons is an Equal Opportunity, Affirmative Action employer.
Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal