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About the Role
Responsible for selling parts to customers over-the-counter, providing necessary parts to the service department and body shop, and placing special orders.
Responsibilities
- Assists customers in selecting and purchasing parts.
- Places special orders for parts.
- Reads appropriate manuals to ascertain type and specification of part.
- Provides pricing and product information to customers.
- Dispenses parts to the service department and body shop.
- Orders out-of-stock parts requested by customers.
- Assists in taking inventory.
- Meets departmental production and profitability goals.
- Maintains CSI at or above dealership standards.
- Answers telephone promptly and consistent with dealership guidelines.
- Maintains an organized, clean and safe work area.
- Participates in required training.
- Records all hours worked accurately in company timekeeping system.
- Follows Safeguards rules and regulations.
- Demonstrates the Company’s Core Values.
- Complies with Company policies and procedures.
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
- Other duties as assigned.
Requirements
- Individual must be able to perform each essential duty satisfactorily.
- Working knowledge of automotive parts.
- Intermediate skills in Microsoft Office products.
- Intermediate ability and knowledge of the Parts portion of the Dealership Management System and other computer applications to support operations.
- Ability to understand and follow instructions.
- Ability to communicate effectively with customers and company personnel.
- The position requires regular and predictable attendance.
- Scheduled shifts may include evening hours, weekends, and some holidays.
- Must be able to lift up to 30 pounds.
- Employee continuously interacts with customers and parts and service department employees.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers and other employees.
- Ability to add, subtract, multiply and divide.
- Ability to apply common sense understanding to carry out instructions.
- Ability to deal with standardized situations.
- Have working knowledge of automotive parts.
Skills
- Microsoft Office products
- Parts portion of the Dealership Management System
- Customer service
- Communication
- Timekeeping system
- Safeguards rules and regulations
- Core Values
- Company policies and procedures
- Safety rules and regulations
Location
- 4738 S IH 35 Frontage Rd, Austin, Texas 78745
Work Type
- Full-time
Experience Level
- up to 3 years
Education Level
- High School Diploma
- GED
About the Company
- Audi South Austin
Equal Opportunity
- Hendrick is an Equal Opportunity employer.
- Minorities, women, veterans, and individuals with disabilities are encouraged to apply.
- For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf.