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About the Role
We are looking for a talented leasing manager responsible for overseeing apartment rentals, move-ins, move-outs, and lease renewals. This role involves marketing and interacting with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
Responsibilities
- Conducts training, facilitates regular meetings, and coaches leasing consultants.
- Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork.
- Reviews lease applications for accuracy and forwards to property manager for approval.
- Conducts outside marketing and employer outreach, and reviews advertisements.
- Maintains accurate records of traffic activity.
- Assists with translating phone traffic into scheduled appointments.
- Provides follow-up with prospective residents via phone, mail, or email.
- Orients prospective and current residents to the property.
- Processes renewal paperwork and ensures delivery to current residents.
- Creates and maintains resident files, including reviewing move-in paperwork.
- Ensures all open and close procedures are completed daily.
- Ensures model apartments are in touring condition at all times.
- Coordinates move-in/out schedules with the maintenance team and inspects apartments prior to resident move-ins.
- Assists with processing work orders for residents and ensures timely completion.
- Shops competitors and completes weekly market surveys.
- Assists with planning and implementing resident activities to increase retention.
- Ensures excellent customer service and promotes a quality living experience.
- Promotes positive resident relationships by ensuring prompt and accurate response to requests.
- Assists with managing resident issues, including neighbor disputes.
- Inspects buildings and grounds for safety and cleanliness, and alerts maintenance to needed repairs.
- Complies with all company policies, health and safety rules, and applicable laws.
- Other duties as assigned.
Requirements
- High school diploma is required.
- Minimum of one year of residential leasing and/or management experience is required.
- Prior experience with a revenue management system is required.
- Prior experience in Yardi or another equivalent property management system is required.
- Prior experience with customer reputation management tools is required.
- Excellent customer service and interpersonal skills with the ability to relate to others.
- Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
- Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
- Sensitivity to confidential matters is required.
- Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
- Ability to relay technical concerns with adequate detail, quickly, and accurately.
- Capability to read, write, comprehend, and converse in English.
- Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
- Strong organizational and time-management skills.
- Ability to cope with and defuse situations involving angry or difficult people.
- Must maintain a valid driver’s license, clean driving record and current auto insurance.
- Must comply with all safety requirements.
- Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
Skills
- Customer service
- Interpersonal skills
- Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
- Communication
- Confidentiality
- Independent work
- Prioritization
- Time management
- Organizational skills
- Problem-solving
- Conflict resolution
- English comprehension
Location
- Yard [www.yardpdx.com]
Work Type
- Saturday-Wednesday | 9:00am-6:00pm
Experience Level
- Minimum of one year of residential leasing and/or management experience
Education Level
- High school diploma
Salary/Compensations
- $26 to $27 per hour
Benefits
- Medical, dental, vision, and mental health coverage options
- Competitive pay
- Basic life insurance
- Matching 401(k) contributions
- Generous time-off plan
- 10 paid holidays including a community service day and your birthday
- Mentoring
- Professional development
- Discounts
- Tuition reimbursement
- Robust recognition program
About the Company
- Avenue5 Residential is a property management company focused on people.
- We empower associates to be the best.
- Our benefits take a holistic approach to take care of your mind and body.
- We are a fast-growing property management company with new opportunities popping up daily.
- Award winning culture: Top 15 national finalist on the Best Places to Work Multifamily™, Certified as a Great Place to Work® since 2017, Listed as one of the Best Workplaces in Real Estate™, Ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal, Ranked 6 on the 2026 National Multifamily Housing Council (NMHC) Top 50 Managers List.
Equal Opportunity
- We take care of you, so you can take care of our residents, properties and clients.
- Your ideas. Your development. Your experience.
- Empowering you to be the best.
- We care about you as a whole person, both inside and outside of work.