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About the Role

HCML is seeking an experienced HR Administration Lead to join their Human Resources Team on a 6-month fixed-term contract to support the next phase of development within their People function. This role offers the opportunity to make an immediate impact by bringing expertise, structure and operational excellence to HR administration activities, enhancing existing processes, identifying opportunities for improvement and supporting the delivery of an efficient, scalable and colleague-focused HR service.

Responsibilities

Provide day-to-day oversight of all HR administration activities across the employee lifecycle.
Manage, support and develop the HR Administrator(s), providing guidance, coaching and quality assurance.
Allocate workload effectively, ensuring priorities and deadlines are met.
Act as an escalation point for complex administrative queries.
Ensure a professional, responsive and customer-focused HR administration service.
Oversee and coordinate all HR administration activities relating to recruitment and onboarding, employment contracts and contractual changes, probation administration, employee records management, family leave and flexible working administration, learning and development administration, absence management administration, leaver processes and offboarding, organisational change activities.
Ensure all documentation is accurate, compliant and issued within agreed service standards.
Ensure HR processes are compliant with employment legislation, GDPR and company policies.
Maintain accurate and auditable employee records.
Conduct regular audits of HR files, systems and documentation.
Monitor adherence to HR procedures and identify areas of risk.
Support internal and external audits as required.
Ensure documentation retention and destruction requirements are met.
Maintain process controls and quality standards across the HR function.
Maintain the accuracy and integrity of HR systems and employee data.
Oversee system updates relating to starters, movers and leavers.
Produce and validate HR reports, metrics and workforce information.
Support implementation of process improvements and system enhancements.
Ensure confidential handling of sensitive employee information.
Coordinate recruitment administration and pre-employment checks.
Monitor recruitment workflows and onboarding processes.
Support candidate and hiring manager communications.
Ensure onboarding activities are completed within expected timescales.
Maintain accurate recruitment records and compliance documentation.
Coordinate documentation relating to employee relations matters.
Support changes to terms and conditions, restructures and organisational change projects.
Ensure documentation and records are accurately maintained.
Assist with preparation of HR reports and management information.
Review existing HR processes and identify opportunities to improve efficiency, consistency and customer experience.
Develop and maintain process maps, templates, guidance documents and standard operating procedures.
Introduce and monitor quality control measures.
Recommend improvements to systems, reporting and administration practices.
Promote best practice across the HR team.
Build effective working relationships with managers and employees across HCML.
Provide professional and proactive support and guidance on HR administration processes.
Work collaboratively with Payroll, Finance, IT, Compliance, Quality and operational teams.
Maintain confidentiality at all times.
Act in accordance with HCML values and behaviours.
Undertake any other duties commensurate with the level of the role.

Requirements

CIPD Level 5 qualified (or equivalent experience).
Significant experience in an HR Administration, HR Coordinator, or HR Operations role.
Strong knowledge of HR processes across the employee lifecycle.
Experience maintaining HR systems, employee records, and HR databases.
Experience producing accurate HR documentation and reports.
Excellent organisational skills and attention to detail.
Ability to prioritise workload and work independently.
Proficient in Microsoft Office, particularly Excel, Word, and Outlook.
Demonstrable experience of reviewing, improving, and streamlining HR processes.
Experience working in a healthcare, regulated, or compliance-driven environment (Desirable).
Experience supporting audits, ISO standards, quality assurance activities, or quality management systems (Desirable).
Knowledge of employment law and HR best practice (Desirable).
Experience supervising, mentoring, or coordinating the work of others (Desirable).
Experience supporting organisational change, growth, or business transformation initiatives (Desirable).
Good understanding of UK employment legislation.
Strong knowledge of HR administration best practice.
Understanding of GDPR and data protection requirements.
Knowledge of recruitment, onboarding and employee lifecycle processes.
Understanding of HR compliance and governance requirements.
Highly organised and proactive.
Pragmatic and solution-focused.
Resilient and adaptable.
Professional and confidential.
Committed to delivering exceptional customer service.
Positive, collaborative and supportive team player.

Skills

Excellent organisational and time management skills.
Ability to prioritise and manage competing deadlines.
Strong attention to detail and commitment to quality.
Excellent written and verbal communication skills.
Strong problem-solving and analytical skills.
Ability to build effective working relationships at all levels.
Strong Microsoft Office skills, particularly Excel, Word and Outlook.
Ability to work independently and use initiative.

Location

Croydon (Hybrid)

Work Type

Full-time
Fixed Term Contract

Experience Level

Experienced

Education Level

CIPD Level 5 qualified (or equivalent experience)

Salary/Compensations

£33,000 to £40,000 FTE per year

Benefits

Medicash Health Cash Plan (includes dental, optical, chiropody costs, free dependent child cover)
24/7 Digital Health (virtual GP helpline and Employee Assistance Programme)
Mental Health Support (up to 8 fully funded face-to-face counselling or CBT sessions)
Pension Scheme & Pension Salary Sacrifice
Payroll Giving
25 days + BH Annual Leave
Birthday Leave
Option to buy or sell up to 3 days of holiday each year
Up to 2 fully paid Volunteering/Community days per year
Enhanced Maternity and Paternity policies
Comprehensive Company Sick Pay
Funding for professional subscriptions and registrations post-probation
Internal promotion and secondment opportunities
Annual pay reviews
Discretionary bonus schemes
Regular staff awards
Regular events and activities throughout the year

About the Company

HCML is the UK’s leading provider of rehabilitation, case management, occupational health, and workplace wellbeing services.
Recognised as a 2025 UK’s Best Workplace for Wellbeing and for Best Workplaces in Healthcare™ 2026.

Equal Opportunity

HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.