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About the Role

As Account Director, you will lead teams to deliver industry-leading work by utilizing your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.

Responsibilities

Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it.
Setting up teams effectively to support your pursuit of a higher standard of work.
Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social's work.
Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth.
Leading any pitches, proposals and scoping for additional work.
Educating clients on Born’s development and thought leadership content, along with industry updates.
Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies.
Organising key calls, meetings (team & independent) and Quarterly Reviews.
Recognising and resolving delivery or client issues or lack of results.
Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met.
Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly.
Contributing to the winning new business through pitches and proposals, leading on the strategic direction.
Developing Born Social’s industry profile in the US through talks and presentations, blogs, webinars, etc.

Requirements

4+ years experience in a Client Services role in an agency setting
Looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management)
Good understanding of the principles of good project management and Client Services and have helped to develop this in others
Experience in the commercial running of account work
Proven track record of retaining, developing and ultimately growing accounts
Passionate about improving client experience and love the relationship development needed to do this
Experience working on integrated work that spans both media and creative with a social-first lens
Ideally, worked on non-profits brands before and have an understanding of the category

Skills

Social-first strategy
Social-first output
Client relationship development
Account planning
Project management
Client services
Commercial management
Pitching
Proposal writing
Integrated work (media and creative)
Social-first lens

Location

New York City, USA

Work Type

Hybrid Working - 3 days in the office per week
Fix + Flex model
Wednesdays and Thursdays as Fix Days
Third day is Flex across Monday, Tuesday, and Friday
Agile working policy

Experience Level

4+ years experience

Salary/Compensations

Benchedmarked salary between $115,000 - $130,000

Benefits

20 days vacation a year + 12 public holidays
Full Paid Medical Insurance (including dental and vision)
Annual performance bonus
401k matching plan
Gym Membership contributions
Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
Free home office chair and screen
Quarterly team offsites / Regular socials
Free Citibike membership
Recruitment referrals bonus

About the Company

Born Social is a social-first creative agency that brings brand building into the social era.
We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.
Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognised as one of the best places to work.
We're part of Croud, a global, full-service digital marketing business.
Croud and Born Social bring together distinct creative and performance specialisms.
We’re now entering the next stage of our journey: becoming a more integrated business, with shared functions and ways of working, while protecting the specialist expertise that makes each part brilliant.
Excitingly, we have just won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026 to reignite genuine community contribution.
This work reflects our values as a business, and we're looking for passionate people to bring it to life.
No Grit No Pearl is our creative mantra – a single-minded statement of intent that defines how we get to great work and the standard we hold ourselves to.
Our values aim to pinpoint the magic ingredients for us at our best.
Born Social is proud to be part of Croud.
Together we are a global, full service media, creative and data agency.
We operate as a unique scaled network of Intelligent, Creative Specialists, enabling us to deliver superior brand outcomes and unlock potential for our people, our clients and our communities.

Equal Opportunity

We celebrate different ideas, perspectives, and backgrounds here at Born Social.
As an equal opportunities employer, we believe in the power of an inclusive and representative team.
We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.
We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.
Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, ethnicity, age, disability or sexual orientation.
All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.