Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
Tailor your resume to this SENIOR ACCOUNT DIRECTOR [NYC] role.
Rezi rewrites your resume against Born Social's job description. Free.
Tailor your resume to this SENIOR ACCOUNT DIRECTOR [NYC] role.
Rezi rewrites your resume against Born Social's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the SENIOR ACCOUNT DIRECTOR [NYC] posting at Born Social — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the SENIOR ACCOUNT DIRECTOR [NYC] posting at Born Social — free, in seconds.
About the Role
Lead teams to deliver industry-leading work by utilizing your knowledge of social-first strategy and output and building in-depth relationships with your clients. You'll work across both retainers and project work, collaborating with all specialist roles.
Responsibilities
- Working with teams to develop the appropriate strategy and output for each client and ensuring account decisions are guided by it.
- Setting up teams effectively to support your pursuit of a higher standard of work.
- Inspiring your account teams to produce Born Social’s best work in all areas of delivery.
- Owning Senior client relationship development building and effectively identifying and communicating the value of Born Social's work.
- Create, communicate and deliver effective account plans that include client insight, communication and reporting to facilitate growth.
- Leading any pitches, proposals and scoping for additional work.
- Educating clients on Born’s development and thought leadership content, along with industry updates.
- Communication about mid and long-term business and marketing plans with stakeholders beyond our immediate Points of Contact and any appointed agencies.
- Organising key calls, meetings (team & independent) and Quarterly Reviews.
- Recognising and resolving delivery or client issues or lack of results.
- Working alongside Senior Account Managers to review ways of working to ensure delivery feels positive for both clients and teams.
- Ensuring accurate delivery of scope of work (deliverables and time) using time tracking, ensuring deliverables are of high quality and all deadlines are met.
- Recognising and resolving any scope or resourcing issues and leading on new resourcing requests as well as reporting on commercial performance monthly.
- Contributing to the winning new business through pitches and proposals, leading on the strategic direction.
- Developing Born Social’s industry profile in the US through talks and presentations, blogs, webinars, etc.
Requirements
- Experience working on integrated work that spans both media and creative with a social-first lens.
- Ideally, experience working on non-profits brands and an understanding of the category.
- 5+ years experience in a Client Services role in an agency setting.
- Looking to own and drive the quality of the output on an account and have a good understanding of social first delivery (strategy, creative, media and management).
- Good understanding of the principles of good project management and Client Services and have helped to develop this in others.
- Experience in the commercial running of account work.
- Proven track record of retaining, developing and ultimately growing accounts.
- Passionate about improving client experience and love the relationship development needed to do this.
- Ideally, experience working with global brands, ideally in FMCG.
Skills
- Social-first strategy
- Social-first output
- Client relationship development
- Account planning
- Client insight
- Communication
- Reporting
- Pitching
- Proposal development
- Scoping
- Project management
- Commercial management
- New business development
- Strategic direction
- Industry profile development
- Integrated work
- Creative
- Media
- Client Services
Location
- New York City, USA
Work Type
- Hybrid Working
- 3 days in office per week
Experience Level
- Senior
- 5+ years experience
Salary/Compensations
- $140,000 to $150,000 (DOE)
Benefits
- 20 days vacation a year + 12 public holidays
- Full Paid Medical Insurance (including dental and vision)
- Annual performance bonus
- 401k matching plan
- Sales commission (if involved in a pitch)
- Gym Membership contributions
- Free fruit, breakfast cereals, snacks, soft drinks and tea & coffee
- Free home office chair and screen
- Quarterly team offsites / Regular socials
- Free Citibike membership
- Recruitment referrals bonus
- Agile working policy
About the Company
- Born Social is a social-first creative agency that brings brand building into the social era.
- We have a track record of delivering transformation for iconic brands like Guinness, Ford, and Barclays, led by our team of social natives and brand experts, underpinned by technology.
- Backed by the strength of a brilliant business that's proudly B-Corp certified, we're consistently recognized as one of the best places to work.
- We're part of Croud, a global, full-service digital marketing business.
- Croud and Born Social bring together distinct creative and performance specialisms.
- We’re now entering the next stage of our journey: becoming a more integrated business, with shared functions and ways of working, while protecting the specialist expertise that makes each part brilliant.
- We have just won our first integrated retainer in the States with a non-profit movement launched for the country's 250th anniversary in 2026 to reignite genuine community contribution.
- This work reflects our values as a business, and we're looking for passionate people to bring it to life.
Equal Opportunity
- We celebrate different ideas, perspectives, and backgrounds here at Born Social.
- As an equal opportunities employer, we believe in the power of an inclusive and representative team.
- We welcome applications regardless of race, religion or belief, sex, gender identity, sexual orientation, age, political affiliation, family, or parental status.
- We don’t simply comply with the Equality Act, we go further and take pride in building a stronger and more creative work environment, committed to inclusion, diversity, and representation.
- All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.
- Croud is an equal opportunity employer and does not discriminate on the grounds of a person's gender, marital status, race, religion, age, disability or sexual orientation.
- All candidates will be assessed based on merit, qualifications and their ability to perform the requirements of the role.