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About the Role

The Facilities Supervisor provides hands-on, day-to-day oversight of facilities staff, work orders, custodial services, maintenance, safety, and building operations across Union Settlement's sites. This role ensures facilities are safe, functional, compliant, and welcoming for employees, program participants, and community members.

Responsibilities

Provide daily supervision, scheduling, direction, and field support to maintenance, custodial, and facilities staff across assigned sites.
Manage the day-to-day work-order process, including prioritization, assignment, status tracking, quality review, timely closure, and communication with requesting departments.
Conduct regular site walkthroughs and inspections; identify and address maintenance, cleanliness, safety, security, and operational deficiencies.
Monitor the condition and operation of HVAC, electrical, plumbing, elevators, fire and life-safety systems, and other building equipment.
Support compliance with Union Settlement policies and applicable OSHA, ADA, FDNY, DOB, DOHMH, and other city, state, federal, and funding-source requirements.
Verify that required inspections, permits, Certificates of Fitness, drills, logs, and corrective actions are completed and documented on schedule.
Coordinate vendor and contractor access, confirm the scope of work, monitor on-site performance, verify completion, and report service or quality concerns.
Implement and monitor preventive maintenance schedules for agency facilities, systems, equipment, and assets.
Support capital improvements, renovations, major repairs, and infrastructure upgrades.
Assist with inventory, supply levels, purchase requests, estimates, and service documentation.
Serve as a responsive day-to-day facilities contact for programming and administrative staff.
Maintain accurate, current records for work orders, inspections, incidents, inventories, assets, warranties, preventive maintenance, permits, vendor services, and compliance activities.
Promote a culture of safety, accountability, teamwork, professionalism, and high-quality customer service throughout the Facilities Department.

Requirements

Minimum of three years of progressively responsible experience in facilities, property operations, maintenance, or a related field, including experience supporting multi-site operations.
Demonstrated experience supervising, scheduling, coaching, and monitoring the work of employees.
Working knowledge of custodial practices, preventive maintenance, building systems, workplace safety, and common facilities equipment and supplies.
Ability to manage competing priorities, coordinate multiple sites, maintain accurate records, and follow through on assignments within established timelines.
Strong judgment, troubleshooting, problem-solving, customer service, interpersonal, written and verbal communication skills.
Proficiency with Microsoft Office and the ability to learn facilities work-order and tracking systems.
Valid driver's license and clean driving record required.
Must be able and willing to respond to emergency facilities situations before or after regular work hours, as needed.

Skills

Facilities Operations
Staff Supervision
Work Order Management
Maintenance
Safety Procedures
Building Systems Monitoring
Compliance Management
Vendor Coordination
Preventive Maintenance
Record Keeping
Customer Service
Troubleshooting
Problem-Solving
Interpersonal Skills
Written Communication
Verbal Communication
Microsoft Office Proficiency
Bilingual English/Spanish skills are a plus

Location

East Harlem

Work Type

On-Site
On Call
Travel among locations

Experience Level

3+ years of experience

Education Level

NYC Fire Department Certificates of Fitness F-01, F-07, and S-95 preferred, or the ability to obtain required certifications within the first 60 days of employment.

Salary/Compensations

$60,500

About the Company

Union Settlement is an East Harlem-based nonprofit organization founded in 1895.
For over 130 years, Union Settlement has provided critical and innovative programming to children, youth, families, and older adults.
As a pioneer of the settlement house movement, Union Settlement continues to meet the needs of the ever-changing East Harlem community through its core programs.
Through these programs, New Yorkers gain opportunities, develop skills, and become empowered to pursue and achieve their dreams.
Today, Union Settlement provides services through 33 program sites in approximately 28 locations.
Its programmatic portfolio includes Early Childhood Education, Youth Development and Opportunity, Family Services, NYC Benefits, Adult Education, Mental Health Services, Older Adult Centers, and Economic Development.
Union Settlement serves more than 10,000 individuals and nearly 1,000 businesses every year.
Strengthened by a dynamic, diverse, and collaborative workforce of more than 350 employees, Union Settlement also serves as a connector, convener, and advocate for East Harlem and its partners.
To learn more, visit www.unionsettlement.org.

Equal Opportunity

Union Settlement is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, physical or mental disability, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.