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About the Role
TOCA Social is the world's first dining and entertainment experience with a football twist. We are seeking an energetic and engaging Bartender to ensure the smooth running of our bars and create exceptional guest experiences. We are passionate about training and developing our teammates to support their career progression.
Responsibilities
- Greeting and supporting guests through their journey to provide a best-in-class experience.
- Maintaining a warm and welcoming approach towards guests, aiming to make people happy and deliver genuine, memorable experiences.
- Creating delicious drinks to TOCA Social standards.
- Confidently providing knowledge and drink recommendations.
- Supporting Barbacks as and when necessary.
- Taking guest orders, delivering drinks, and checking in with guests.
- Coaching junior members of the team.
- Being aware of legal regulations, including verifying guest age through ID checks.
- Walking guests through our F&B offering and making recommendations.
- Identifying opportunities to exceed expectations in a positive, surprising, and delightful manner.
- Ensuring guest-facing areas are clean, presentable, and clear.
- Assisting guests with transactions efficiently and timely, being accountable for all transactions.
- Providing clear and concise communication to teammates to minimize disruption to guests.
- Ensuring all items/stock are replenished and available to guests.
- Following all health & safety and allergy procedures.
- Being flexible in covering a range of duties in line with business needs when required.
Requirements
- A quick learner with the ability to work under pressure in a fast-paced environment.
- Passionate about delivering top-quality experiences.
- Ready to roll up their sleeves and help out other departments and teammates.
- Minimum of 1 year of experience in crafting drinks, including cocktails.
- At least 18 years old due to working with alcohol.
Skills
- Crafting drinks
- Cocktail making
- Guest service
- Communication
- Teamwork
- Problem-solving
Location
- Westfield White City, W12 7GD
Work Type
- Part Time
- Full Time
- Flexible evenings and weekends
Experience Level
- Minimum 1 year experience
Salary/Compensations
- £12.71 plus tronc (approx £1.88 based on the last month’s average)
Benefits
- Full access to TOCA Treats
- Complimentary TOCA games
- Huge discounts on F&B
- Free meal whilst on shift
- Local retail & hospitality discounts
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities
About the Company
- TOCA Social is the world's first dining and entertainment experience with a football twist.
- Our first venue opened in 2021 in The O2, London.
- We now have 4 venues across the UK and US.
- We are set to open in Paris, Mexico and Guatemala in 2026.
- At TOCA Social, Everybody Plays! Football knowledge is not required.
- We thrive in energetic and fun environments.
Equal Opportunity
- TOCA Social is committed to providing an inclusive recruitment process.
- If you require any reasonable adjustments at any stage of the application or interview process, please let us know.