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About the Role
TOCA Social is the world's first dining and entertainment experience with a football twist. We are looking for a Steward to ensure our venue runs smoothly by upholding high hygiene and cleanliness standards, creating fantastic experiences for guests and teammates.
Responsibilities
- Maintain the cleanliness and upkeep of all guest and teammate areas, supporting seamless operations and experiences.
- Receive deliveries and work with logistics teams to keep delivery and heart of house spaces organized.
- Ensure all guest and teammate spaces look their best by clearing, sweeping, mopping, vacuuming, dusting, and sanitizing.
- Be present on the venue floor during peak times to support operations by tidying, organizing, and providing general cleaning.
- Take the initiative to provide support where needed to enhance guest experience and assist teammates.
- Perform deep cleaning of spaces and maintain football boxes.
- Provide additional support across the venue as required.
- Adhere to all compliance and Health & Safety processes and procedures.
- Greet and support guests throughout their journey to provide a best-in-class experience.
- Identify opportunities to exceed expectations in a positive, surprising, and delightful manner.
- Communicate clearly and concisely to teammates to minimize disruption to guests.
Requirements
- At least 1 year of experience in housekeeping or similar.
- A punctual and reliable individual with a great attitude and work ethic.
- A quick learner with the ability to work under pressure in a fast-paced environment.
- Passionate about delivering top-quality experiences.
- A willingness and desire to make people happy and deliver genuine and memorable experiences.
- Ready to roll up sleeves and help out other departments and teammates.
Location
- Westfield White City, W12 7GD
Work Type
- Part Time
- Full Time
- Evenings
- Weekends
Salary/Compensations
- £12.71 per hour plus service charge
Benefits
- Full access to TOCA Treats
- Complimentary TOCA games
- Huge discounts on F&B
- Free meal whilst on shift
- Local retail & hospitality discounts
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities
About the Company
- TOCA Social is the world's first dining and entertainment experience with a football twist.
- Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024.
- In 2026, we have opened in Dallas, Paris and Mexico, with a further venue in Guatemala opening in Spring/ Summer 2026!
- At TOCA Social, Everybody Plays!
- Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!