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About the Role
TOCA Social is the world's first dining and entertainment experience with a football twist. We are passionate about training and developing all our teammates to support their career progression and help them become legends.
Responsibilities
- Greet and support guests through their journey to provide a best-in-class experience.
- Take guest orders, deliver food and drinks, and check in with guests.
- Conduct box demos and deliver steps of service to TOCA Social standards.
- Handle guest inquiries and bookings in person and via phone, and upsell where possible.
- Manage the cloakroom and boot room as needed.
- Walk guests through the F&B offering and make recommendations.
- Exceed guest expectations in a positive, surprising, and delightful manner.
- Ensure guest-facing areas are clean and presentable at all times.
- Assist guests with transactions efficiently and timely, being accountable for all transactions.
- Provide clear and concise communication to teammates to minimize disruption to guests.
- Ensure all items/stock are replenished and available to guests.
- Support kitchen and bar teams when necessary (e.g., preparing food, making cocktails).
- Follow all health & safety and allergy procedures.
- Provide basic tech troubleshooting.
- Cover a range of duties in line with business needs when required.
Requirements
- Punctual and reliable individual with a great attitude and work ethic.
- Quick learner with the ability to work under pressure in a fast-paced environment.
- Passionate about delivering top-quality experiences.
- Willingness and desire to make people happy and deliver genuine and memorable experiences.
- Ready to roll up their sleeves and get stuck in (and help out other departments and teammates!).
Skills
- Guest service
- Order taking
- Food and beverage delivery
- Upselling
- Cash handling
- Communication
- Problem-solving
- Teamwork
- Flexibility
Location
- Westfield, White City, W12 7GD
Work Type
- Part-time
- Flexible evenings and weekends
Experience Level
- Entry-level
Salary/Compensations
- £12.71 per hour plus service charge (approx. £2.46 per hour based on last month's earnings)
Benefits
- Full access to TOCA Treats
- Complimentary TOCA games
- Huge discounts on F&B
- Free meal whilst on shift
- Local retail & hospitality discounts
- Teammate Assistance Programme with access to free counselling sessions
- Great progression opportunities
About the Company
- TOCA Social is the world's first dining and entertainment experience with a football twist.
- Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024.
- We are also set to open in Westfield London, Dallas and Mexico in 2025!
- At TOCA Social, Everybody Plays!
- Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!
Equal Opportunity
- TOCA Social is committed to providing an inclusive recruitment process.
- If you require any reasonable adjustments at any stage of the application or interview process, please let us know.