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About the Role
AllTerra Central is seeking a Service Technician to diagnose, repair, and service industry-leading geospatial and positioning equipment while providing exceptional customer service throughout the repair process.
Responsibilities
- Diagnose equipment issues using technical manuals and troubleshooting procedures.
- Prioritize and process repair work on a first-in, first-out basis.
- Log incoming equipment and accessories into the service management system.
- Prepare repair estimates and obtain customer approval before beginning work.
- Communicate repair status, timelines, and costs directly with customers.
- Create and manage service orders from intake through completion.
- Coordinate shipping of repaired equipment and third-party repair items.
- Process warranty claims and warranty-related repairs.
- Maintain relationships with manufacturers, including Trimble Service Centers, and other service vendors.
- Support internal teams with technical assistance, equipment inspections, and urgent repair requests.
- Perform monthly inventory reconciliation and maintain accurate records.
- Stay current on required training, certifications, and product knowledge.
- Answer incoming calls and provide technical support as needed.
Requirements
- Electronics training or experience in a related technical field.
- Two years of vocational or technical school education.
- Experience with soldering and electronic component repair.
- Strong computer skills, including Microsoft Office applications.
- Excellent troubleshooting and problem-solving skills.
- Strong attention to detail and organizational abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Professional verbal and written communication skills.
- Outstanding customer service and interpersonal skills.
- Proficiency with Microsoft Word, Excel, Outlook, Internet applications, and SharePoint.
- Ability to work independently with minimal supervision.
Skills
- Troubleshooting
- Repair
- Customer Service
- Technical Manuals
- Service Management Systems
- Warranty Claims Processing
- Inventory Reconciliation
- Technical Support
- Microsoft Office Suite
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- SharePoint
Education Level
- Two years of vocational or technical school education.
Benefits
- Competitive pay
- Medical, dental, and vision insurance
- 401(k) with company contribution
- Paid time off and holidays
- Ongoing training and certification opportunities
- Career growth and development opportunities
About the Company
- AllTerra Central provides cutting-edge geospatial technology solutions to professionals across a variety of industries.
- Our team is dedicated to innovation, customer service, and continuous learning.
- We offer a collaborative work environment where employees are empowered to develop their technical expertise and advance their careers.