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About the Role

As a Customer Enablement Manager, you will drive the successful implementation and onboarding of new customers across Lightspeed systems. You’ll manage the full project lifecycle, ensuring customers experience a seamless transition and rapid time-to-value. This role is ideal for an experienced, tech-savvy professional who thrives in fast-paced environments, excels in project management, and knows how to deliver exceptional customer experiences. You’ll act as a strategic advisor, project manager, and product expert, owning complex engagements while aligning cross-functional stakeholders.

Responsibilities

Serve as the primary point of contact during onboarding, building strong relationships with customers and guiding them through a structured, timely rollout.
Collaborate with Sales and Account Management teams to understand customer goals and define tailored onboarding plans.
Lead project planning activities including scoping requirements, coordinating training sessions, tracking deliverables, and managing go-live readiness.
Leverage internal systems to proactively manage the onboarding pipeline and individual customer timelines to ensure steady progress across all accounts.
Apply project management best practices across multiple concurrent engagements, driving timely execution and proactive risk mitigation.
Coordinate internal teams including Implementation Consultants, Implementation Specialists, Account Managers and Customer Success reps to ensure successful execution of onboarding tasks.
Escalate blockers effectively and act as a communication bridge across departments to resolve issues efficiently.
Continuously assess onboarding outcomes and refine internal processes to enhance future implementations.
Maintain a strong understanding of Lightspeed’s product suite, as well as its features, updates, and enhancements.

Requirements

3-5 years of experience in customer implementation, project management, or consulting roles in a SaaS or tech-driven B2B environment.
Golf industry experience
Proven ability to simultaneously manage multiple onboarding projects with complex technical and operational components.
Familiarity with POS platforms is highly advantageous.
Technical fluency with integration workflows, data migration, and SaaS ecosystems.
Strong communication, stakeholder management, and problem-solving skills.
Comfort operating in ambiguous, fast-changing environments - able to adapt quickly when priorities shift.
Polished phone etiquette
Excellent written and verbal communication in English, with the ability to simplify complexity
Familiarity with the Golf industry
Intermediate Excel/Sheets skills for tracking, analysis, and reporting
Strong ability in keeping internal and external stakeholders informed & aligned
Comfort navigating handoffs and escalations with diplomacy & clarity
Knowledge of Mac OS X, iOS and G-Suite

Skills

Project Management
Customer Onboarding
SaaS
B2B
Stakeholder Management
Communication
Problem-Solving
Technical Fluency
Integration Workflows
Data Migration
Excel/Sheets
Mac OS X
iOS
G-Suite

Location

Remote

Work Type

Flexible work environment
Remote work policies

Experience Level

3-5 years of experience

Education Level

Bachelor’s degree in Business, Technology, or a related field - or equivalent experience.

Salary/Compensations

$74,000 to $82,000 CAD

Benefits

Flexible paid time off
Equity options
Contributions to your pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program
Enhanced parental leave
Medical insurance
Dental insurance
Wellness insurance
Life insurance
Disability insurance
RRSP plan and match
Paid parental leave top-up
Paid time off

About the Company

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.
Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD).
With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.
At Lightspeed, your growth is our priority.
We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.
Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.