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About the Role

The Associate Manager is an integral part of the store management team, responsible for developing the store team and contributing to the successful implementation of strategies and operational excellence. This role ensures brand equity, customer satisfaction, and financial growth, and assumes responsibility for the store in the absence of the Store Manager.

Responsibilities

Demonstrate strong business acumen and understand organizational objectives.
Strategically prioritize and budget in partnership with the Store Manager.
Develop and flex store business strategies, initiatives, and growth across all categories.
Communicate goals to the team and track store performance to meet or exceed sales and performance goals.
Lead and participate in training for new hires and current employees on company culture, product knowledge, service practices, loss prevention, and store policies.
Support the Store Manager through execution of performance management tools, including annual performance reviews.
Manage minor employee relations issues and deliver formal performance feedback.
Recruit and interview for positions underneath hierarchy and provide recommendations for new hires.
Make hiring, pay, and termination decisions for positions underneath hierarchy.
Understand and comply with all company policies, procedures, and programs.
Manage and hold others accountable for operational results in store procedures, payroll management, store schedules, cash handling, and inventory control.
Monitor and adapt to business conditions based on weekly and monthly sales.
Lead and execute floor changes, sales, and promotional events timely.
Perform and supervise store opening and closing procedures.
Provide effective leadership and delegate responsibilities to ensure all required store tasks are completed.
Direct the store team in prioritizing responsibilities and ensuring adherence to best practices.
Communicate effectively with the management team to align and drive business strategy.
Create an environment that encourages engagement and change management.
Supervise the store team in the absence of another member of management.
Create a high-energy, compelling store experience by engaging consumers and modeling appropriate service behaviors.
Supervise and provide consistent coaching on sales training processes.
Proactively resolve consumer concerns in a manner consistent with company policy and consumer satisfaction.
Partner with store management on elevated consumer issues.
Maintain interior and exterior upkeep of the building.
Communicate and train on how new processes enable consumer experience, improve operations, and boost store and company performance.
Ensure required store tasks are completed timely and effectively by personally contributing and giving direction to other team members.

Requirements

Enjoy being busy and juggling multiple tasks, accomplishing multiple tasks in a fast-paced and deadline-oriented environment.
Be a collaborative role model exhibiting behaviors aligned with company culture of inclusion and belonging.
Be a self-starter with a growth mindset, enjoy learning new tools and adaptable to new initiatives.
Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and holiday shifts.
Ability to perform all essential job functions and able to lift up to 40 pounds.
While performing the duties of the job the employee may be required to stand, walk, kneel, squat, crouch, bend, stoop, talk and hear.
The employee is occasionally required to reach with hands and arms, to type, reach overhead, and climb ladders.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
5+ years progressive retail leadership experience.
3+ years of proven experience in a store management position.
Exhibits discretion, professional judgment, tact and diplomacy.

Skills

Business acumen
Strategic prioritization
Budgeting
Business strategy development
Performance tracking
Sales goal achievement
Team development
Training and development
Performance management
Employee coaching
Employee relations
Recruitment
Interviewing
Hiring decisions
Pay decisions
Termination decisions
Operational management
Payroll management
Scheduling
Cash handling
Inventory control
Sales analysis
Promotional event execution
Store opening and closing procedures
Delegation
Task prioritization
Best practice adherence
Communication
Change management
Customer engagement
Sales training
Customer service
Problem resolution
Store upkeep

Location

San Francisco, CA, USA

Work Type

Full time

Experience Level

5+ years progressive retail leadership experience
3+ years of proven experience in a store management position

Education Level

High school diploma or GED preferred

Salary/Compensations

$67,700.00 - $112,800.00 annually

Benefits

401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
Five hours of paid volunteer time per month with nonprofit organizations.
Product discount of 60% off regular-price merchandise.
Paid Family Leave.
3 weeks of paid time off for the first year, growing to 4+ weeks thereafter.
Immediate medical, dental, and vision coverage.
Free Medical Premiums w/Live.
Paid volunteer hours & charity donation matching up to $2000/year.
50% employee discount.
125% match on your 401k, up to 6%.
Explore advanced opportunities at Levi's, Dockers & Beyond Yoga.
Paid leave, life and disability insurance, 401(k) match and health care benefits for eligible employees.

About the Company

We are a company of people who like to forge our own path.
We invented the blue jean in 1873, and reinvented khaki pants in 1986.
We pioneered labor and environmental guidelines in manufacturing.
We work to build sustainability into everything we do.
Our brands stand for freedom and self-expression around the world.
For more than 160 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world.
We employ more than 15,000 people globally to support our brands: Levi's®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™

Equal Opportunity

Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or mental disability, or other protected classes prohibited by applicable law.
Company policy prohibits harassment of applicants or employees on the basis of any protected classes.
We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.
Our policy is to provide equal opportunity to all persons without regard to race, color, creed, religion, national origin, citizenship, sex, age, sexual orientation, gender identity or gender expression, marital status, Vietnam era/disabled veteran status, physical or vmental disability, or other protected classes prohibited by applicable law.
Company policy prohibits harassment or discrimination of applicants or employees on the basis of any protected classes.
We have established a continuing Affirmative Action Program to assure equal employment opportunity in all its policy decisions affecting recruitment, selection, assignment, promotion, training, and all other terms and conditions of employment.