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About the Role
Provide effective administrative and operational support to the Journals Permissions Manager and the wider Journals Permissions team, helping ensure permissions requests are handled promptly, accurately and with a strong customer focus.
Responsibilities
- Deliver day-to-day administrative and operational support to the Journals Permissions team.
- Provide ad hoc team support coordinating room bookings, organising conference calls, taking minutes and manage incoming post with clear, professional communication.
- Monitor the shared permissions inbox and process or respond to incoming requests.
- Handle RightsLink tickets and issue licences in line with agreed processes and guidance.
- Support the Permissions Executive with reporting, maintaining schedules, payment processing and invoice raising.
- Work with rights colleagues to contribute to systems and process projects or working groups as required.
- Maintain accurate records and follow agreed workflows, escalating complex or sensitive matters appropriately.
Requirements
- Degree calibre or equivalent experience.
- Good standard of mathematics and English.
- Strong communication and organisational skills.
- Fluency in English.
- Ability to manage competing priorities accurately and reliably.
- Knowledge of the academic publishing business.
- Experience of, or familiarity with, the basic principles of content licensing methods and terms.
- Some knowledge of copyright and other relevant intellectual property law.
- Experience of understanding and handling contracts.
- Working knowledge of another language.
Skills
- Communication skills
- Organisational skills
- Customer focus
- Reporting
- Payment processing
- Invoice raising
- Systems and process improvement
- Record maintenance
- Escalation of complex matters
Location
- London, UK
Work Type
- Hybrid Working Model
Experience Level
- Equivalent experience
Education Level
- Degree calibre
About the Company
- Springer Nature is one of the leading publishers of research in the world.
- We publish the largest number of journals and books and are a pioneer in open research.
- Through our leading brands, trusted for more than 180 years, we provide technology-enabled products, platforms and services that help researchers to uncover new ideas and share their discoveries, health professionals to stay at the forefront of medical science, and educators to advance learning.
- We are proud to be part of progress, working together with the communities we serve to share knowledge and bring greater understanding to the world.
- At Springer Nature, we recognise that great talent develops through many different paths.
- We encourage applications from individuals with strong transferable skills, provided they are supported by relevant experience that shows how those skills have been successfully applied in practice.
- Our hiring approach balances skills, experience, and potential to ensure each role is fulfilled with both short-term effectiveness and long-term growth in mind.
Equal Opportunity
- At Springer Nature, our mission is to be part of progress – and that begins with inclusion: of people, perspectives, and ideas.
- We believe that diverse perspectives drive progress, and we are committed to creating an environment where people and ideas can flourish.
- If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation.
- Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion