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About the Role
This role supports the continued development of CMC Markets' Pega CRM platform by translating business needs into clear, actionable requirements and delivering customer-centric solutions across various workflows. The Business Analyst will collaborate within Agile delivery squads to improve processes, enhance customer experience, and support regulatory requirements.
Responsibilities
- Engage with stakeholders to understand, analyse and document business and operational requirements.
- Create user stories, acceptance criteria, process flows and functional specifications.
- Analyse customer journeys and identify opportunities to improve processes and customer experience.
- Work closely with Product Owners, Architects, Developers and QA to ensure requirements are clearly understood and effectively delivered.
- Support the delivery of CRM capabilities across onboarding, servicing, financial crime and operational workflows.
- Facilitate Agile ceremonies, including backlog refinement, sprint planning, stand-ups, sprint reviews and retrospectives.
- Support impact assessments and coordinate User Acceptance Testing.
- Create and maintain process documentation, workflow diagrams and supporting artefacts using tools such as Miro, Visio or Figma.
- Identify opportunities for continuous improvement across business processes and customer journeys.
- Ensure solutions align with business requirements, governance and regulatory standards.
Requirements
- Experience working as a Business Analyst.
- Strong knowledge of business analysis techniques, including requirements gathering and process mapping.
- Excellent communication and stakeholder engagement skills.
- Experience working in Agile delivery environments.
- Strong analytical, problem-solving and organisational skills.
- Experience with collaboration and process modelling tools such as Miro, Visio or Figma.
- The ability to work effectively as part of a cross-functional team.
- Experience with CRM platforms, particularly Pega.
- An understanding of APIs, JSON, XML, system integrations and enterprise applications.
- Awareness of the Software Development Life Cycle.
- Business Analysis, Agile or Pega certifications.
Skills
- Business Analysis
- Requirements Gathering
- Process Mapping
- Agile Methodologies
- Stakeholder Engagement
- Miro
- Visio
- Figma
- CRM Platforms
- Pega
- APIs
- JSON
- XML
- System Integrations
- Enterprise Applications
- Software Development Life Cycle
Experience Level
- Experienced Business Analyst
Education Level
- Business Analysis certifications
- Agile certifications
- Pega certifications
About the Company
- CMC Markets is an equal opportunities employer.
Equal Opportunity
- We welcome applications from all suitably qualified candidates, regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.