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About the Role

The Global Head of Analytical Editorial Operations sets the global strategy for how LexisNexis' secondary content portfolio is developed, maintained, and activated as a competitive asset. This role is accountable for its authority, currency, structure, and demonstrated value in customer workflows and AI-generated answers, and for the operating model that sustains it. You will be accountable for galvanizing a global team under a common growth and operating north star, and ultimately drive improvements in operational efficiency, revenue, margin, customer satisfaction, and answer-set quality in Protégé. The role will set the vision and operating model for GenAI-enabled Analytical content, including the Agentic Content Platform (ACP) and GenAI-augmented content updating. You will also play an integral role in driving employee engagement and enabling high performance across the organization.

Responsibilities

Set the global strategy, operating roadmap, and priorities for Analytical Editorial Operations, ensuring consistent execution across a 150-person organization spanning Asia, North America, Pacific, and the UK
Partner with Segments, Product, GTO, Data Science, Product Operations, and commercial leaders to improve the creation, delivery, and activation of global Analytical products
Lead the global adoption and scaling of GenAI-enabled Analytical content capabilities, including the Agentic Content Platform, ACE, and GenAI-augmented content updating
Transform Analytical content workflows to improve content currency, structure, discoverability, and operational efficiency while maintaining rigorous editorial quality and customer trust
Prioritize content and workflow investments that improve the quality, relevance, completeness, and trustworthiness of answer sets in Protégé
Own author and expert relationships for the Analytical portfolio, including recruitment and retention in partnership with Commercial, and the editorial standards that sustain external authority
Establish global standards, governance, performance measures, and appropriate human-in-the-loop controls for GenAI-enabled editorial workflows, including quality assurance, content risk management, and escalation mechanisms
Use customer feedback, editorial outcomes, usage data, and operational metrics to drive data-informed decisions and continuous improvement in content quality, customer experience, and operating performance
Provide strategic insight, clear performance reporting, and recommendations on content systems, operating models, and global best practices to the SVP, Global Editorial Operations
Lead global planning, resource allocation, and financial management for the Analytical organization, including budget management, cost projections, and investment priorities
Build a high-performing, future-ready global workforce through talent development, reskilling, recruitment, change leadership, and global adoption of proven tools, processes, and best practices
Set and execute the global strategy and operating roadmap for GenAI-enabled Analytical content, including the Agentic Content Platform, ACE, and GenAI-augmented content updating

Requirements

At least 10 years’ experience leading a global operation at scale, including accountability for delivery, quality, and financial performance
Experience supporting and interacting with diverse and high-level P&L stakeholders
Experience managing budgets
Experience leading through organizational transformation
Strong process, engineering and systems orientation
Experience operating global delivery models and managing vendor partnerships at scale
Demonstrated experience leading AI, GenAI, automation, or other technology-enabled business transformation initiatives from strategy through scaled operational adoption
Experience partnering with Product, Technology, Data Science, commercial, and operational teams to deliver customer-facing AI or digital-product outcomes
Experience applying data, customer feedback, and quality measures to improve content, search, retrieval, or AI-generated answer experiences
Legal-content, secondary-content, publishing, or information-services experience strongly preferred
Commercial fluency to make the case for content investments in revenue, retention, and product performance terms with Segments, Product, and Finance leadership
Collaborative management style with ability to lead global cross-functional, team-based, deadline-intensive strategic initiatives and delivery
Ability to build empirical cases linking content quality and coverage to product and customer outcomes, using retrieval performance, usage behavior, and customer research
Excellent organization/project planning, time management, change management across multiple functional groups and departments, and delegation skills involving prioritizing and reprioritizing projects and managing projects of various costs, size and complexity
Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex issues; prior success extracting/translating findings into alternatives/solutions, identifying risks/impacts and to facilitate management decision making
Strong interpersonal, communication, and presentation skills applicable to a wide audience including senior and executive management, customers, etc., including presenting information in a concise and effective manner to various departments
Drive strategic projects, working cross-functionally to structure problems, analyze opportunities, and develop solutions and actionable recommendations and results through a rigorous, data-driven process
Develop change management plans and drive business transformation efforts
Gather and analyze data, formulate and test hypotheses, synthesize findings, develop go-forward plans and help drive and translate recommendations into results
Motivate and inspire direct organization and peers
Ability to influence others to work collectively toward short- and long-term goals

Skills

AI
GenAI
Automation
Content Strategy
Editorial Operations
Project Management
Change Management
Data Analysis
Problem-Solving
Interpersonal Skills
Communication Skills
Presentation Skills

Location

Asia and Pacific (Australia, Hong Kong, India, Malaysia, New Zealand)
North America (US and Canada)
UK

Work Type

Full-time

Experience Level

10+ years of leadership experience
Senior Level

Education Level

BA/BS + JD, MBA, other advanced degree or equivalent experience required

Benefits

Shared parental leave
Study assistance
Sabbaticals
Country specific benefits

About the Company

LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers.
Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles.
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world.
As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.

Equal Opportunity

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers: EEO Know Your Rights.