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About the Role

GWLRA is a leader in the commercial and multi-residential real estate industries, focused on creating vibrant, sustainable communities. As Senior Property Manager, you will provide strategic leadership and operational oversight for a premier Class A office portfolio, building trusted partnerships with ownership, tenants, and internal stakeholders.

Responsibilities

Integrate facilities management best practices into daily operations.
Collaborate with tenant facility and workplace leaders to improve service delivery.
Lead the day-to-day management and operational performance of assigned Class A office properties.
Maintain an exceptional standard of building presentation, cleanliness, comfort, safety, and functionality.
Conduct regular property inspections and ensure timely resolution of risks or service gaps.
Provide leadership and direction to Building Operations and service partners.
Ensure preventative maintenance, life-safety systems, security, cleaning, and other building services are delivered consistently.
Maintain strong operating procedures, service standards, and escalation practices.
Identify and implement opportunities to improve building performance, service delivery, and occupant experience.
Partner closely with internal stakeholders, including Leasing, Asset Management, Construction, Sustainability, Marketing, and Technical Services teams.
Serve as the primary relationship manager for ownership representatives, executive stakeholders, and key tenants.
Build trusted relationships through accessibility, proactive communication, responsiveness, and strategic problem solving.
Anticipate the needs of occupants and stakeholders, managing sensitive matters with professionalism.
Lead the timely resolution of tenant and occupant concerns.
Establish and uphold clear service standards for a best-in-class property experience.
Seek and act on stakeholder feedback to strengthen service delivery and building performance.
Develop a thorough understanding of tenant businesses to align property services with their needs.
Establish regular engagement with key tenant stakeholders.
Act as a strategic advisor by identifying opportunities to enhance workplace functionality and tenant satisfaction.
Partner with tenants and facility representatives to support operational continuity and workplace changes.
Leverage knowledge of tenant operations to anticipate potential impacts of building projects and minimize disruption.
Build credibility and trust through consistent engagement and understanding of tenant business objectives.
Lead, mentor, and develop a multidisciplinary property management team.
Establish clear priorities and performance expectations aligned with property plans.
Support employee development through coaching, feedback, goal setting, and succession planning.
Champion tenant service standards and operational best practices.
Promote a customer-centric culture.
Develop and oversee annual operating and capital budgets.
Monitor financial performance and provide strategic analysis.
Drive achievement of financial objectives while maintaining superior building operations.
Prepare monthly, quarterly, and annual reporting packages.
Support asset repositioning initiatives and long-term capital planning.
Lead the planning and execution of capital projects, tenant improvements, and building upgrades.
Oversee procurement processes, consultant engagement, contract administration, and project financial controls.
Ensure compliance with corporate governance, regulatory obligations, and EH&S standards.
Champion sustainability initiatives and building certifications.
Support community engagement, tenant events, and initiatives that enhance building culture.

Requirements

7+ years of progressive commercial office property management experience, including oversight of Class A office assets.
Demonstrated ability to lead the day-to-day operations of high-profile, service-intensive commercial buildings.
Strong experience managing relationships with ownership representatives, senior executives, major tenants, and internal business partners.
A proven commitment to exceptional building standards, service quality, and occupant experience.
Strong financial acumen with extensive experience managing operating budgets, capital budgets, forecasting, reconciliations, and financial reporting.
Proven success leading, developing, and retaining high-performing teams.
Experience managing capital projects, tenant fit-outs, and major building improvement initiatives.
Thorough understanding of commercial leasing, building operations, risk management, facilities management, and regulatory compliance.
Ability to understand tenant business operations and translate workplace, facility, and service needs into effective property management strategies.
Exceptional communication, presentation, negotiation, and relationship-management skills.
Demonstrated professionalism, discretion, composure, and sound judgement in complex or high-profile situations.
A proactive and highly organised approach, with strong attention to detail and consistent follow-through.
Proven ability to build trusted partnerships with institutional stakeholders through transparent communication, strategic collaboration, and consistent execution.
Experience managing corporate head office or flagship properties.
Demonstrated ability to influence cross-functional teams and drive organizational initiatives.
Strong understanding of ESG, sustainability, and building certification programs.
Experience working with institutional investors, pension funds, or large ownership groups.
Real Property Administrator (RPA), Certified Property Manager (CPM), Facilities Management Administrator (FMA), and/or Certified Facility Manager (CFM).
Post-secondary education in Business, Real Estate, Property Management, Facilities Management, or a related discipline.

Skills

Facilities management
Relationship management
Strategic leadership
Operational oversight
Tenant relations
Financial management
Budgeting
Capital project management
Communication
Presentation
Negotiation
Problem-solving
Team leadership
Sustainability initiatives
Risk management
Regulatory compliance

Location

Onsite

Work Type

Full-time

Experience Level

Senior
7+ years

Education Level

Post-secondary education in Business, Real Estate, Property Management, Facilities Management, or a related discipline.
Real Property Administrator (RPA)
Certified Property Manager (CPM)
Facilities Management Administrator (FMA)
Certified Facility Manager (CFM)

Salary/Compensations

$80,000.00 to $130,000.00 annually

Benefits

3 weeks of vacation per year
3 paid personal days per year
Half-day every Friday before a long weekend
Eligible to participate in our annual performance based bonus program
A comprehensive health benefits plan that supports you and your family
Up to $2,000 annual education allowance
Up to $5,000 annual mental health coverage
A friendly, welcoming, and supportive culture
Many social and team events!

About the Company

GWLRA is a leader in both the commercial and multi-residential real estate industries.
We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire.
Our people live our values through the work they do and the results they deliver.
Our core values are keeping our word, working better together and embracing diversity.
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Equal Opportunity

GWL Realty Advisors is an equal opportunity employer.
It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws.
We are committed to creating and maintaining an inclusive and accessible workplace.
If you are contacted for an interview and require accommodation during the interviewing process, please let us know.