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About the Role
As Senior Wholesale Operations Co-ordinator at this Women's Ready-to-Wear brand headquartered in London, you will be responsible for managing the global wholesale operation. This role requires precision in processing orders, managing agent communications, and ensuring accuracy in data and logistics, working closely with Sales, Logistics, Finance, and Production.
Responsibilities
- Process all key account sales orders into Zedonk, in line with the agreed seasonal schedule.
- Support Sales through the closing of seasonal order books, roll-ups, and the issuing of order confirmations.
- Act as the day-to-day point of contact for nominated sales agents on queries, amendments, cancellations and exclusive requests.
- Participate in the preparation of off-price trading orders and seasonal sales packs.
- Distribute weekly ATS (Available to Sell) stock reports to the relevant stakeholders.
- Prepare pick tickets, invoices and credit notes, and issue dispatch notifications and tracking details to wholesale clients.
- Work with Finance to coordinate credit card payment procurement through factors, and arrange pre-production deposit collections for US customers.
- Manage and update the client logistics and credit control database, maintaining accurate data for Finance.
- Prepare month-end reporting covering stock, invoicing, credits and swaps, and stock audits.
- Reconcile and prepare EDI related invoices for the accounts team.
- Prepare EDI allocations for the US market and administer outbound ASNs through Trading Partner Portals.
- Maintain Vendor Compliance for major US trading partners, including Neiman Marcus and Nordstrom.
- Prepare and administer seasonal EAN and UPC catalogues for non-EDI trade partners.
- Monitor and maintain EDI trade catalogues so data stays consistent across every platform.
- Proactively update customers on order fulfilment and distribution status.
- Communicate tracking details and monitor deliveries into client distribution centres.
- Manage courier pickups and handle the administrative side of gifting and event stock movements.
- Coordinate staff allowance orders and support the Wholesale Operations Director with ad hoc projects as they arise.
Requirements
- Wholesale Operations Coordinator or Specialist with at least 4 years of international brand or agency based experience in fashion wholesale.
- Comfortable managing high-volume data entry without losing accuracy.
- Knowledge of US Major Vendor Compliance and EDI workflows.
- Able to work autonomously within a fast-paced team.
- Confident managing relationships with sales agents and international clients.
- Experienced in cross-functional communication with colleagues and external stakeholders.
- Full permanent UK working rights.
- Currently living and working within a commutable distance of Central London.
Skills
- Zedonk (or similar)
- Joor
- WMS
- VC and EDI portals
- EDI trade catalogues
- Microsoft Office
- Excellent communication skills
Location
- Central London
Work Type
- Full-time
- Permanent
Experience Level
- Senior
- 3-5 years
- At least 4 years
Salary/Compensations
- Negotiable in line with experience
Benefits
- 33 days annual leave, including bank holidays
- Pension scheme
- Clothing allowance
About the Company
- Women's Ready-to-Wear brand headquartered in London.